General Local Survey May 2002 Methodology The General Local Survey was sent to 1107 residents of the taken from the most up-to-date electoral register on the 28 th May 2002. After 3 weeks, in order to improve the response rate, a second copy of the questionnaire was sent to all those who had still not replied. Response rate 1107 questionnaires were sent out. 1 was returned defaced, and 21 were returned by the postal service, which gives a sample size of 1085. Response rates were as follows: Number Percent After 1 st questionnaire 280 26%After 2 nd questionnaire 235 22%Total 515 47%Results The results were scanned and validated using the Formic computer software system. The results of the analysis are below.

Where possible, comparisons are shown with the results of surveys carried out in previous years. All percentages given are valid percentages. This means that the number of respondents who left the question blank, and who said the question did not apply to them, is not taken into account when calculating percentages. Any confidence intervals quoted are based on a 95% level of confidence. This means that if the satisfaction level is 80% with a confidence interval of +/- 2%, we can be 95% confident that the true figure lies between 78% and 82%. Demographics % Sample % Census (1991) GENDER Male 47 48 Female 53 52 AGE Under 20 1 320 to 29 8 1330 to 39 16 1340 to 49 15 1450 to 59 22 12 Over 60 39 24 Information taken from the National Census of 1991 detailing the actual population in the.

As the table above indicates, those in the age groups over 29 are over-represented in the survey. Section A! V General Are you aware of any of the following Council services? The table below shows the percentage of respondents who are aware of some of the services provided by Service % Yes % No SampleSizeComplaints procedure 52 48 496 August 2001 result 46 54 541 October 2000 result 44 56 244 Economic Development 38 62 481 August 2001 result 43 57 527 October 2000 result 40 60 226 Free service for the control of mice and rats 60 40 502 August 2001 result 66 34 568 October 2000 result 67 33 278 Hiring out the 70 30 498 August 2001 result 72 28 564 October 2000 result 69 31 266 Kerbside collection of recyclable materials 78 22 499 August 2001 result 85 15 567 October 2000 result 86 14 284 Provision of car parking areas 84 16 498 August 2001 result 84 16 570 October 2000 result 91 9 290 Provision of bus and coach parking areas 79 21 497 August 2001 result 84 16 574 October 2000 result 88 13 272 Street cleaning 86 14 502 August 2001 result 92 9 576 October 2000 result 90 10 284 Provision of public conveniences 91 9 500 August 2001 result 94 6 575 October 2000 result 96 4 293 Maintenance work in the Town Centre 79 21 491 August 2001 result 83 17 572 October 2000 result 86 14 264 Provision of Christmas lights and decorations 91 9 499 August 2001 result 94 6 582 October 2000 result 93 7 286 Town Centre Events, such as Party in the Park 93 7 500 August 2001 result 85 15 566 October 2000 result 81 19 259 Dial-a-Ride facility 56 44 498 Removal of abandoned vehicles 38 62 494 Grass cutting 85 15 501 Provision of flower beds and hanging baskets 85 15 502 (MOT test centre) 22 78 493 Housing Service 74 26 494 Due to the fact that there are different sample sizes for each of the surveys, there would need to be a difference of more than 6% in order for us to say there had been a significant change in the number of people who are aware of certain services. There has been a significant change in the number of those who say they are aware of the following services:".