What is Competency Mapping It is about identifying preferred behaviours and personal skills which distinguish excellent and outstanding performance from the average. A Competency is something that describes how a job might be done, excellently; a Competence only describes what has to be done, not how. So the Competences might describe the duties of a Sales Manager for example, such as manage the sales office and its staff, prepare quotations and sales order processing, manage Key Accounts and supervise and motivate the field sales force. The Competencies which might determine excellence in this role could include Problem Solving and Judgment; Drive and Determination; Commercial Awareness; Inter-personal skills etc, all of which might be described further by Behavioural Indicators relating specifically to that post in that organisation.

The broad concept might be said to be based on the frequently quoted adage: people get hired for what they know but fired for how they behave!