• Intelligent Call Routing Central Controller
    3,712 words
    Intelligent Call Routing Mr. Harrison decides to call his credit card company to inquire about a credit limit increase. He picks up the phone and dials the company's 800 number. He is then prompted by a friendly voice that says, "Welcome to Mycorp, please enter your 15 digit account number." After punching his 15-digit account number into the handset, he is quickly prompted by a friendly agent who greets him with, "Hello Mr. Harrison, how are you today?" Surprised that the agent knew he was the ...
  • An Analysis Of Key Enterprise Data Concepts
    874 words
    An Analysis of Key Enterprise Data ConceptsGarreth H. Dowden II Database Management Systems 405 Nasser HalwaniDecember 14, 2004 An Analysis of Key Enterprise Data Concepts Business intelligence has several different meanings depending upon the organization and its goal. I general, it involves the collection of data and using it to predict future trends. This information is used to make decisions regarding the direction of said organization. Many businesses offer solutions that propose to pull to...
  • Systems Analysis Project System Phone Calls
    1,495 words
    Systems Analysis Project Fundamentals of Business Systems Development The company I work for recently met with our primary client in hopes of identifying any potential shortfalls and to gain insight on our customer service ability. During this meeting one concern seemed to dominate the study; the client felt they were not getting adequate personal attention when they called. They also indicated "it felt like voice mail hell" when routed through our phone system. It was apparent the issue of phon...
  • Customer Service Representative Morale
    1,800 words
    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees' motivation. The working environment also affects both management and other employees' motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energ...
  • Call Center Responsible Employees Support
    413 words
    Trinitron Solutions, Inc. is committed to serving the consumers in various ways. Our main goal is to provide technical support to computer and electronics owners. In order for us to be certified to support these products, we need to create contracts with various manufacturers of computers, hardware, electronics, software, and various other products. We are currently in negotiations with these companies, and things are looking positive. The main source of our revenue will come from the money we r...
  • Call Centers Center Philippines Industry
    2,542 words
    Call Centers -- RP's Emerging Sunshine Industry The call center service has been dubbed the country's latest sunshine industry, expected to generate around 24, 000 jobs in the next two years. When a door closes, a window opens. Even as the Philippines feels the fallout from the global IT crunch, it has benefited from the prevailing cost-cutting trend in an unexpected way -- an unprecedented boom in the call center business. Indeed, the call center service has been dubbed the country's latest sun...
  • Market Analysis Strategy Basic Product
    11,101 words
    MARKET ANALYSIS 1. 1 MAREKT SIZES AND TRENDS The market for the product can be divided into two segments: the Consumer and the Business Segments. Within the consumer and Business segments, it can be further segmented into four different sub-segments each, based on different characteristics or profile of the sub-segments. 1. 1-1 BUSINESS SEGMENTSThe market size of the Business market has grown from about 6. 3 million units in Period 1 to about 7. 1 million units in Period 3. It is expected to gr...