Back To The Patients Room example essay topic

Bad Day I work with a lot of foreigners from all around the globe. Sometimes it becomes very difficult to explain things thoroughly without there being some kind of miscommunication which can be very frustrating. On this particular day there was a lot of miscommunication going on. A fellow worker of mine, who is a very nice Ethiopian woman, went into a patient room so I could pass her pills to her. We both approached the room laughing and joking as we always do.

I gave the patient her pills and stood there while she asked the patient if she wanted a shower since it was her shower day. The patient said, "Yes, I would like a shower". Then the women began to say to the patient, "no you don't want a shower you want a bed bath". Okay at this point I'm a little confused, I was always taught that you must respect the patient's wishes if not you could be neglecting the patient. So I step in and say to the women "she said she wanted a shower!" She then turns to me and says in broken English "no, she wants a bed bath.

Don't you want a bed bath? You " re getting a bed bath". I then turn to her and say "she says she wants a shower so we have to give her a shower". We weren't getting any resolution to this problem so we decide to talk to the charge nurse. She explains to me that the patient is unable to get up because she needs three strong men to help her. Okay end of conversation right!

Wrong the women keeps going on and on about how I was in the room telling her she should have a shower etc, etc. Which was a complete lie. I then turn to her and say "that's a lie!" She doesn't say anything and walks back to the patients room and yells at me", Don't ever talk to me again unless you talk to the Charge Nurse!! I'm never going to talk to you again!" Okay I'm thinking to myself what just happened here.

She seems very ticked off but at what? I had no idea why! Strange! Anyways I decide that now is the best time to talk to her about why she got so upset. I wait until she goes into a room and follow her". I feel really hurt when you yelled at me back there.

Is there any reason... ". ?" YOU FEEL HURT I FEEL HURT YIU CALLED ME A LIAR That's NOT FAIR AND YOU FOLLOW ME IN HERE!" I walked away because obviously she was still mad at the situation. She then follows me out and starts yelling at me as if I was a dog.

I try to calm myself and try to not say anything that would jeopardize my job, but I felt personally attacked. At this point I wish I wasn't at my job and I was out on the street because there I could really give her a piece of my mind. We then were able to sit down and talk to the Charge Nurse about what happened she blamed me for everything and I took responsibility for some of it. This scenario could have been due to cultural differences. I have no idea how someone usually treats another person in her country, but maybe it is acceptable to yell and scream at the workplace.

She lacked emotional intelligence; she was unable to put her emotions in check. I was getting more furious because of this so I walked away. Maybe there were framing rules in her culture where it was acceptable to yell at your boss. I had a hard time but I was definitely able to do my emotional work. I knew that I was very upset so I decided that I would not try to kindle the fire by continuing to talk to her. I think how she was acting was out of the social expectation of a job environment.

She wasn't able to express her feelings she just basically yelled. Next time I think I would have found a better time and place to approach her. Instead of following her I would of asked her if she wants to talk about what just happened. I didn't really give her a chance to decide whether she wants to talk to me or not.