Cap Gemini Ernst Young Applications Management Offer example essay topic

About Cap Gemini Ernst & Young The Cap Gemini Ernst & Young Group is one of the world leaders in management consulting and IT services, dedicated to helping its client companies to develop and transform their organizations at every step of the value chain. Early 2002, the organization employed more than 56,500 people throughout Europe, North America and the Asia-Pacific region and the Group reported 2001 revenues of 8.4 billion euros. The Group offers its local and international clients, in more than 30 countries, services in: . management and technology consulting; . systems transformation; . systems management (outsourcing); . local professional services (Sog eti). Our service lines are at the heart of the Cap Gemini Ernst & Young approach to the marketplace. They enable us to identify and reuse best practices for the benefit of all our customers.

They also provide built-in centers of excellence around which we can rapidly develop new solutions. They are the key to higher levels of productivity and quality for all our clients. Service lines are the key to greater agility, consistency and productivity. They enable us to remove much of the uncertainty and most of the unacceptable variations in delivery quality which have long been endemic in the IT and Consulting markets.

Each service line consists of: . Methods, tools and techniques... World class alliance partnerships... Ability to mobilize world-class human expertise in support of offerings... Capture and roll-out of best practice. Cap Gemini Ernst & Young has a growing range of key service lines and focused offering.

We have around a hundred key offerings within this array of service lines, enabling us to deal with virtually any and every conceivable customer requirement. We are one of the top three global players in almost every service line. Outsourcing Facing New Challenges In an increasingly volatile world, it's easy to see why more and more companies are choosing the outsourcing route for their vital Information Technology (IT) support. Sector after sector is being turned upside down: by global competition, deregulation, the e-revolution, mergers and acquisitions, new demands from customers and shareholders, new technology or by new legislation. All these factors are creating new challenges and new opportunities for businesses of all kinds and for the public sector. Adapting to the volatility and change is crucially dependent on, and in many cases driven by, IT.

But to successfully meet these challenges and grasp these opportunities, you must focus on what you do best, not on becoming systems experts. Yet at the same time you must be 100 per cent certain that your IT support is efficient, cost effective and totally tuned to your needs. At Cap Gemini Ernst & Young, we understand the challenges of ongoing change and the importance of strategic focus. And we know exactly what those challenges mean for your IT, now and into the future. Our unique combination of vision, flexibility, practicality and proven experience can and will give you solid benefits in precisely those areas that are vital for ongoing success: . Becoming more flexible and adaptive The wrong IT can lock you into yesterday's practices, in effect 'fossilizing' your business.

Many companies outsource in order to open up their IT to new levels of flexibility and adaptiveness. At Cap Gemini Ernst & Young, our global experience spanning all significant technologies and all business sectors empowers us to match your IT support to your ongoing business needs, however far and fast they might evolve... Transforming the business Outsourcing your IT can be a prime catalyst for implementing strategic change. It can also support those changes once they have been implemented, and even play a big part in financing them. Cap Gemini Ernst & Young is pioneering Transformational Outsourcing for those forward-thinking clients who insist that their strategies and new directions remain fully supported by their technology... Quality of service Our Service Level Agreement approach, with constant monitoring of Key Performance Indicators, will deliver precisely the quality you specify, supported by our unique O TACE (On Target and Above Customer Expectations) detailed and quantified approach to client satisfaction...

Access to new technology and new skills Rapid technological change plus ongoing skills shortages are making it harder to keep in-house IT departments world-class. At Cap Gemini Ernst & Young, our global strategic alliances with the major hardware and software vendors, coupled with an unstinting commitment to ongoing training, give you the technologies and skills you need... E-Business enablement E-Business know-how plus technical expertise 24 x 7 are essential to reach your web-enabled customers efficiently and profitably. At Cap Gemini Ernst & Young, we have applied both sets of skills to some of the world's most successful and innovative dot. com companies as well as to the e-entablement of established national and multinational companies... Cost savings The record shows that outsourcing your IT to Cap Gemini Ernst & Young can produce ongoing cost savings of 10-30 per cent.

It will also put you in firm control of your costs and replace massive upfront investment by easy pay-as-you-go costs. Your Flexible Outsourcing Options At Cap Gemini Ernst & Young we recognize that no two companies have the same precise IT needs: one size does not fit all. For that reason we offer a flexible menu of outsourcing options structured into our major outsourcing Service Lines. Together we can ensure that you make the right choice from the following options: . Outsourcing your business applications You can choose to outsource some or all of your applications, gaining the benefits of Cap Gemini Ernst & Young's network of state-of-the-art, cost-effective Applications Management Service Centers. Read more about Applications Management.

Outsourcing your IT infrastructure You can gain significant cost and service benefits by outsourcing your IT infrastructure to Cap Gemini Ernst & Young, as our client case studies clearly prove. Read more about Infrastructure Management. Managing your desktops For many companies, management of a multi-site desktop operation with help-desk support is an increasingly difficult and expensive operation. At Cap Gemini Ernst & Young we can show you how to keep users happy while containing costs... Outsourcing your business processes At Cap Gemini Ernst & Young we have proven to many clients that it can be more efficient to outsource business processes such as billing and many aspects of CRM in tandem with IT. We are well equipped to handle the outsourcing of a wide range of business processes on behalf of clients across all sectors.

Read more about Business Process Management Overview Focusing On Your Core Business Applications are the lifeblood of any enterprise, supporting every aspect of how business is planned, managed and executed. As enterprises face the need to rapidly respond to customer requirements and competitive issues, these applications come under increasing pressure to support the business, do more for less, and deliver business value. Increasingly complex and integrated application portfolios, high maintenance costs, and scarce applications support skills can significantly distract attention from your core business and competitive issues. Change today is occurring at a rate that is difficult to sustain. Globalization of markets, fluctuations in world economy, diversification in services, mergers, acquisitions and industry deregulation are but a few of the challenges faced by companies today.

Companies are quickly realizing that to thrive in today's competitive business environment, they must rapidly deploy new technologies to support key business objectives. Outsourcing applications management to Cap Gemini Ernst & Young can help you manage these challenges so you can focus on the strategic business and technology initiatives you need to achieve your business goals. Applications Management Services We provide you with the on-going support, maintenance, enhancement and evolution of your application environment, be it legacy, client / server or web-based. The Cap Gemini Ernst & Young Applications Management offer comprises four main components: .

Maintenance: corrective and preventative day-to-day application support. Enhancement: perfective, adaptive or evolutionary modifications to new or existing applications. User Support: application help desk and problem resolution management. Service Management: resource management, service planning, control, monitoring, reporting and quality management We deliver these components by applying rigorous processes and methodologies to well-defined terms and conditions, and managed and measured to pre-defined Service Level Agreements (SLAs).

Applications Management Service Center AM services can be delivered on-site at the client premises, off-site at a dedicated facility, or at one of our AM Service Centers (AMSC). The AMSC is a centralized, multi-customer, Cap Gemini Ernst & Young facility, characterized by the industrialization of AM specific processes and tools and the of resources across AM contracts. Industrialization gives our clients greater service reliability and increases our ability to respond rapidly to changes in their business. Mutualization of resources gives our clients increased flexibility and greater depth within their application service organization. This lowers risks and enables our clients to respond flexibly to changes in service requirements. The AMSC is the AM delivery model of choice as it offers greater opportunity for cost reduction and service improvement.

Key components of the AMSC delivery model are: . Globalization - of processes, techniques and tools means that significant economies of scale can be achieved... Automation - equipped with the latest and best in proprietary and non-proprietary tools, Amsc offer clients outstanding levels of flexibility speed and service... Mutualization - means that resources of all kinds (people, hardware, software, networks) will be shared by the clients in each center. Obviously the costs of those resources will also be shared.

The resulting leveling of workloads means that an AMSC operation attains much higher levels of productivity than the traditional (in-house or outsourced) single-client center. With a network of Applications Management Service Centers around the world we can deliver seamless, follow-the-sun support to our clients globally. Each AMSC operates to a consistent standard where the exceptional results speak for themselves. Using a combination of proven methodologies, highly trained people and leading edge technologies, Cap Gemini Ernst & Young brings value to your business and delivers the exceptional level of customer satisfaction that your business demands.