Ceridian Small Business Solutions example essay topic

Now lets talk about some of the main competitors for ADP. The two largest competitors are Paychex and Ceridian. The largest chunk of ADP and these two competitors revenue is the payroll processing and human resource service. Lets go through the two competitors to see where they stand out and where ADP needs to make some adjustments. Ceridian Corp 1. Human Resource Solutions Ceridian is a leader in managed business solutions for human resource and employee effectiveness services to employers of all sizes in the United States, Canada and Europe.

In the U.S. Ceridian serves more than 20 million employees, or 18 percent of the workforce. Ceridian Canada serves over 17 percent or about 2.6 million employees; and in the United Kingdom Ceridian Centre file serves about 7 percent of the workforce. Ceridian enables companies to succeed in their core business through its suite of innovative managed business solutions for HRMS, payroll, tax filing, application outsourcing, time and labor management, benefits administration, employee effectiveness services, benefits enrollment, COBRA and 401 (k) administration. The Source 500 HR information system and follow-on integrated web-enabled solution, e Source, give Ceridian's customers truly integrated payroll and human resource solutions.

Ceridian serves smaller businesses with a fast, friendly, Internet-based human resource solution called Ceridian Small Business Solutions. 2. Comdata This part of Ceridian is the number one supplier of electronic cash card and related services to the over-the-road trucking industry. Comdata's proprietary credit and debit card is a multi-service card, which allows payment for a range of personal and company related expenditures through a single card. Comdata serves over one million truckers in the United States with its proprietary card for over-the-road truck carriers and with a co-branded Comdata MasterCard (R) for local fleets. This is the credit card of choice for large local fleet operators including Pepsico, SYSCO and Frito Lay.

Comdata is also a leading provider of retail gift, cash and stored value chip cards. In 2003 Comdata shipped more than 250 million cash cards to retailers, grocery and restaurant chains, and entertainment companies. Retailers including The Gap, Lowe's, Applebee's, Safeway, J.C. Penney and Kroger take advantage of Comdata's stored value card services. Paychex Paychex, Inc. today is a recognized leader in the payroll and human resource services industry. But even as the company's array of products and services grows, the Paychex commitment to its customers remains as strong as it was when B. Thomas Golisano founded the company 33 years ago. Paychex is a top national provider of payroll, human resource, and benefits outsourcing solutions for businesses in the U.S. Paychex's core client is the small- to medium-sized company, but Paychex also meets the special needs of larger businesses with its Major Market Services.

In 2004, Paychex reached a client base of 505,000. It also announces the acquisition of Stromberg, a market leader in time and attendance software solutions for mid- to large-sized businesses. Stromberg's suite of labor management products includes time and attendance, employee self-serve, scheduling, and more. This acquisition follows Paychex's purchase in October 2003 of Stromberg's Time In A Box time and attendance product for small- to medium-sized businesses. Ceridian and Paychex are both expanding.

The number of clientele is increasing, they are now able to compete with prices that ADP offers. They are also finding their niche within this industry. Ceridian has Comdata, which in 2003 provided for 25% of total revenue. Then you have Paychex and their new acquisition of Stromberg, which is very suitable not only for large companies, but also mid sized companies.

Slowly consumers are starting to see these trends. With more variety of services and better pricing these companies are starting to eat away at ADP. Just like we described earlier that ADP is the market leader and has been growing tremendously with the years. There might not be much room for improvement, but there is certainly room.

But before some of our recommendations, we want to talk a little about Client Demands & Needs. Client demands and needs are the most important element of any customer service business. What do clients want from these companies? Here is a list of just a few: . Cost Efficient.

Quick and Accurate Information. "Personal Touch". No Hassle The four items listed above are just a few, but they are basically what every client looks for. Payroll is the biggest expense for most businesses that have employees.

Payroll brings many expenses: payroll, payroll taxes, disability, unemployment, etc. In order to save on theses expenses the payroll service should be affordable and over the years the fees that ADP, Ceridian and Paychex charge have dropped. Businesses want to submit information over the phone and online and have quick and accurate results come back. If mistake occur the process gets delayed. This can lead to employee dissatisfaction and more business expenses. Lets not forget about legal issues as well.

Clients want to feel the personal touch. The customer service of for ADP has to be trained and knowledgeable. They have to be able to deal with stressed out clients and understand what they want. Customer service reps are the bridge between the clients and the company. And lastly clients do not want to have the hassle of all these complicated process. They want it done right, fast, and easy.

From the analysis of ADP and the whole industry we came up with few suggestions for ADP. First, stick to your core business. Second, gain more small to mid sized business accounts. Thirdly, excel in order to prevent companies like Paychex and Ceridian from merging and dominating the market.