Conflict Management Conflict At B L example essay topic

Workplace Observation Paper Tracey Williams University of Phoenix MGT 331 Organizational Behavior May 10, 2005 Workplace Observation Paper am currently employed at B&L pharmaceuticals, one of the largest manufactures of generic medications in the world. In this paper I will discuss how communication flows in my workplace, organizational diversity, and conflict management. With my current position as a Group Leader the flow of communication is very important. Communication Communication at B&L consists of emails, work procedures and policies, telephones, and bulletin board postings throughout the facility.

A majority of the emails are sent both internally and externally, make the bulk of the communication that takes place here at B&L. Using outlook express, emails also allow for the scheduling of meetings and appointments. Telephones are used to communicate within the company by dialing extensions or for paging purposes. Bulletin board postings throughout the facility mainly consists of information regarding employee moral, benefits and payroll information, and email information that is provided for those employees that do not have access to the email system. These boards also carry information about employee events or benefit changes. Organizational Diversity There are many factors that create diversity in the workplace. Diversity can be a positive trait of a company or can cause workplace dilemma.

At B&L all the different factors of diversity are present and all are embraced and accepted. I have observed that all employees have respect for each other and everyone is perceived as an equal. This allows the managing of the diversity present in our workplace to be unproblematic. The main factor that creates diversity at B&L is age. There are employees that range from the youngest at 22 years to the oldest of 65 years.

I have not seen the age gap bring problems in to the workplace, instead only benefits. There are also many different cultures that make B&L diverse. Conflict Management Conflict at B&L is managed in different ways, depending on the situation and parties involved. Interpersonal problems, such as disagreements between two employees, are dealt with through meetings between employees and supervisors or managers. If conflicts are escalated to the point disciplinary action is required, a Human Resource representative is engaged to assess the situation and move forward with a plan of action. Worst case scenario, if the employees are unsatisfied with the outcome of conflict, they have the option to escalate their differences to an executive level in the business stream.

Conclusion An organization's culture is made up of many different influences, happenings, and people. Whether it is through the way it communicates, organizational diversity, or conflict management, an organization is dynamic because of the employees, from bottom to top, and is by design, not by coincidence.