Customer Of A Tourism Organisation example essay topic
433 words
Applying the work of Tom Peters to a tourism environment A Passion For Excellence: Tom Peters In their book A Passion for Excellence (subtitled The Leadership Difference) Tom Peters and Nancy Austin set out their four big ideas on how companies can achieve long-term excellence through people. These form the four sections below. Students undertaking this presentation need to explain what Peters and Austin mean by each of these four ideas and to illustrate their discussion by reference to tourism examples either from the book or elsewhere (personal experience perhaps). Each section contains a number of questions. You are not required to answer all or indeed any of them; they are included to help you think about each topic as you work through them. Section 1: Customers In your experience of being a customer of a tourism organisation what things have annoyed you, and perhaps prompted you to go elsewhere?
What things have impressed you and have perhaps encouraged you to return or to recommend the service to others? 'Listening is the highest form of courtesy. The best ideas come from customers'. As a tourism manager what systems might you set up to ensure that customers are listened to? Which tourism organisations have a reputation for being customer service fanatics?
How have they achieved that reputation? Is it deserved? Section 2: Innovation As a tourism manager how would you encourage your staff to innovate? What conditions need to exist for a culture of innovation to flourish? Or do you not see this as desirable? What barriers would you anticipate in trying to achieve what Peters calls 'the smell of innovation'?
How might you overcome them? Section 3: People How would you encourage your staff to feel as if they 'owned' their job? What procedures might you introduce to indicate that your staff are important and respected? From your own work experience what signs of disrespect have you encountered from the organisation? Section 4: Leadership If you were a tourism manager how would you practice MBA (Managing By Wandering Around)? Is this an effective style of leadership?
If not, why not? Finally, and this question is compulsory, what do you think of Peters' arguments. He claims to have discovered how successful organisations have created and sustained their competitive edge by achieving excellence through people. What do you think of these claims? Are there other factors that are played down by Peters that are equally or more important?
Things every student should keep in mind
- Free example essays found anywhere online are available to anyone, which makes them used, re-used, paraphrased, and abused millions of times.
- Watch out, some are poorly written!
- We strongly discourage you to submit free essays or any of their parts for credit at your school -- they are easily detected by PLAGIARISM CHECKERS.
- Get a brand-new, 100% original paper that will be written especially for you following YOUR EXACT instructions.
100% money back, no questions asked if you paper is plagiarized (this won't happen anyway).
We use a simple but effective principle: one satisfied customer will come back for more, but one who was cheated and misled will tell 10 others too.
Our clients are treated with the highest level of respect that a legitimate student deserves. You, as a customer, will feel this attitude starting from your first contact with our essay service and all the way through.
A significant percentage of cheap essay writing services have also been the source of complaints from students for selling cut and pasted work off the net -- this is a world away from the personalized essay service that EssayPride offers. All our guarantees are always kept -- we are nothing without quality, affordable prices, and the high degree of customer satisfaction!
What our customers say
Piotr S.
Toronto, Canada
I am an ESL student and I am only learning how to write good papers in English. Thanks to EssayPride I am mastering this skill much faster. They help me because they always respond any questions and explain me things I do not understand. They also strictly follow the deadlines and I am never late with my assignments. Thank you very much, guys, your hard work is appreciated. I will surely be ordering more.
Lindsay M.
Winston Salem, NC
Oh my Gosh! My life has become sooo much easier after I've come across this website. I am a working student, so sometimes I am too overwhelmed with so many things and I really need a hand with my papers. I am glad I have found a company I can trust. I have confidence in these guys, because they proved to be good quite a few times.
Kirk N.
Austin, TX
I never leave reviews for products or services because I am quite particular and picky. Surprisingly enough, EssayPride has managed to satisfy all of my requirements, even though I asked for several alterations to the paper they've sent initially. My assignments are quite complicated and it is essential to possess a certain level of knowledge in order to write a decent paper. These guys have managed, so I give them four stars.
Emma Ch.
Birmingham, UK
Customer service is very responsive to your queries, they answer any question within an hour. Even if you have a problem with an order, you can contact them and they will fix it promptly. The quality of writing is very good, writer knows what he is talking about. I had a very positive experience using this website, I will be a returning customer.
Travis J.
Perth, Australia
I used this website more than once and every time my experience turned out to be extremely positive. I think their price-quality ratio is very good, because I couldn't find anyone writing better than these guys, who would work for this money. Thank you!
Myung O.
Seoul, South Korea
I am a Korean student studying in the US. I would like to thank essaypride staff, especially writer Jeff P., for helping me out so much. My grades are good with all your help and I keep calm about the results of my year.
Boyi Zh.
St. Louis, MO
As probably any student, I was quite hesitant about asking somebody else to do my assignments at first. However, after EssayPride has sent me my first paper and I've read it, I understood that I could actually learn a lot from them. The research they've done was impressive and I understood the topic even better than after going to class and reading my textbook. I am not using this website to "cheat", I am using it as a tutoring service, they help me to understand the material better.