Customer Service Every Problem example essay topic

THESIS SENTENCE A customer driven organization with detailed customer relations can result in optimal effectiveness and efficiency in the workplace. FORMAL OUTLINE I. Maintaining an effective environment through a customer driven organization. Empowerment - the ability to help people use their powers and truest potentials to extend themselves, rather than restricting themselves. 1.

Involvement of the employees Staff Development via in-house training a. Technical - train in the specifics of a particular job. Quality - training in the principles of total quality combined with technical (i.e. computer programs) required to implement quality assurance and implementation. c. Specific Skills - specialized classes Financial - Accounting (A / R, A / P) Selling Technique Languages Interviewing skills d. Activity - "Outward Bound" -Type of course in which people learn about leadership and teamwork by engaging in physical tasks such as rock climbing. 2.

Personal growth and development a. Higher Education (continuing education) Managerial - provide expertise and knowledge in fields such as strategy, change of or implementing management. Identify and work on developing skills directly related to "REAL" corporate problems. b. Professional tuition reimbursement Real Estate Law DegreeGraphicsComputer B. Quality Assurance - Quality happens through people, not by system alone.

1. Implementation 2. Checks and Balances 3. Continuous Improvements II. Successful Customer Relations A. Current and future customer needs. Customer requirements.

Customer feedback. Exceeding customer expectation - under promise and over delivery. Commitment and attention to detail Developing people Helping individuals to achieve their potential is in the best interest of the person, as well as in the best interest of an organization. Proactive people will actively seek opportunities and make things happen. Fully involved people will be innovative and creative in furthering the organizations objectives.

It is beneficial for the organization when people are satisfied with their job and are actively involved in their personal growth and development. Aim to train, encourage and provide opportunities for willing people. Make training the last thing your company cuts back, never the first. Try to allocate a percentage of revenues to train employees.

Provide training that is specific to improve current performance, general to provide wider skills and advance to prepare for promotion. Always reward excellence. Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organizations benefit. Ask people about their long term goals and aspirations and assist them in their realization. Customer Service Every problem has a cause. The cause may be readily apparent, or it may take some digging to uncover it.

Generally, if you discover and remove the cause, the problem is invariably solved. The customer may not always be right, but the fact remains the customer is always the customer. Without customers, customer service is a mute point. As you attempt to understand the cause of a problem it helps to listen non-defensively. Listen without pre-conceived notions or biases.

Key questions - What happened, what should have happened, and what went wrong? The cause of most customer related problems a company might have are as follows: 1. Functional - the product or service did not work right. 2. Misapplication - people did not put it together or use it correctly. 3.

Human Element - imperfect people do not make things imperfect nor do they perfectly maintain or use them. 4. Ego - how problem makes people look good / bad in the eyes of themselves or others. Quality Control - A system for ensuring the maintenance of proper standard in the manufactured goods, especially by period random inspection of the product or services being rendered. Customer profile is the evaluation of the nature, characteristics and desires of a company's most likely customers, developed in order to meet market needs more successfully. Customized production is the procedure used by a manufacturing company to evaluate its market and customers, individually and collectively and develop plans for producing and delivering products to meet stringent specific actions.

The form of customization is prevalent, for example in companies with government contracts for aircraft, naval vessels and arms. Quality Assurance - an essential part of any business. On a daily basis an inventory of product and / or services should be examined.