Digital T 1 Lines example essay topic

Workplace Telecommunications 1 An Assessment of Workplace Telecommunications Kathi FrangquistNTC 360 William Roberts July 11, 2005 Workplace Telecommunications 2 The telecommunication system at XYZ Corporation meets the needs of its medium sized business. Their phone system consists of 1,000 2400 series digital phones. These phones help to improve the efficiency and productivity of our organization and simplify the flow of information because of the enhanced features such as the ability to expand your 24 button telephone with additional 50 button expansion modules. With this phone system there's no need to change station wiring or cross connects, your staff can move telephone sets around without the help of a technician. This feature saves time and money for every day moves. Each phone has a full duplex speaker phone a 2 x 24 display size (lines x characters) and expansion unit ports.

Our organization uses a PBX system to route voice data, and internal video transmissions, while we send all external calls through one or more lines to the provider's central office. Digital PBX acts as the gateway between users and external world. To connect to the outside, we connect to the public network with Sprint digital PBX trunks. Each digital trunk is delivered on a T 1 (1.5 Mbps) line.

PBX trunks provide individual phone numbers to all of our employees without purchasing individual, physical lines. The T 1 bundle comes with many services which include: local loop access, 24 digital voice channels, configurable trunk lines, block of DID numbers, voicemail, a link to calling services. Sprint digital PBX trunks can be configured with inbound or two-way direct inward dialing, or DID (direct inward dialing). Provide individual phone numbers for all your Workplace Telecommunications 3 employees without having to purchase the physical lines. DID calls can reach the intended person quickly with no additional manual routing or need for an operator. Because we are in multiple locations and the need to track employee hours we have implemented an IVR (Interactive Voice Response) system for time and attendance.

Interactive Voice Response is a technology that automates interaction with telephone callers. Our organization has digital T 1 lines. These lines are connected on one side to the IVR platform and, on the other, to call switching equipment. Our have IVR Applications (programs that control and respond to calls on the IVR platform) prompt callers and gather input. These applications call on existing databases and application servers to retrieve records and information required during the length of a call.

The IVR scripts are designed using Visual IVR Script designer. Visual IVR allows fast and easy design of the IVR system. Visual IVR Script Designer is easy to learn, and allows a GUI for the entire IVR development process. Event Handlers link the modules to one another depending on the tone keys the caller pressed. Our organization utilizes Citrix servers to enable on demand, secure, efficient and cost effective access for users. The Citrix platform consists of an end to end architecture for on demand access.

This is a flexible and modular architecture that is compatible with other environments as well as your existing environment. The Citrix architectural elements required are a secure endpoint, access security and control, delivery services, presentation services and real-time collaboration control services. The server runs the application using the Independent Computing Architecture (ICA) protocol to send screen Workplace Telecommunications 4 updates back to the client for viewing and control. The ICA protocol transports keystrokes, mouse activity and screen updates over standard protocols to the client that consumes less than 20 Kbps (kilobits-per-second) of network bandwidth. The client users see and work only with the application's interface. Users are unaware that the application is running on a server and not on their PCs.

Citrix supports TCP / IP, IPX, SPX and NetBEUI protocol connectivity. This remote interoperability allows single point of administration for a Network Administrator and one centralized point to back up data. The system is able to lock down a PC to prevent local tampering. It can permit roaming profiles to follow wherever you log in. You can upgrade an application from one central server instead of having to upgrade each PC individually (para. 1, 2).

The Citrix ICA protocol is very efficient, requiring a small amount of network bandwidth (5-20 kips). ICA is also robust enough to continue operating even if the bandwidth becomes more limited. The ICA protocol sends only keystrokes, mouse clicks, screen updates and audio across the network. Applications consume just a fraction of the network bandwidth usually required (para. 4) Overall XYZ Corporation telecommunications system is cost efficient and effective for its size and the industry the corporation resides in. Workplace Telecommunications 5 More net, Citrix Server-Based Computing.

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