Director Of Information Systems At Cybersettle Com example essay topic

Fulton County School system serves Fulton County, Georgia, to the north and south of Atlanta. The district includes 70 schools and supports 67,000 students. Additionally, more than 10,000 teachers and staff employees use the Fulton County School system's computing technologies. Every school has its own network, which is connected to the district's wide area network.

The district has 20,000 Dell OptiPlex desktops with an average of four Dell PowerEdge servers in each school. At the heart of the district is the administrative building, where 45 PowerEdge servers, PowerVault storage systems and a tape library are used to process and store student information, and to run the school's district-wide e-mail system. Solution After reviewing Dell's benchmark data, Fulton County Schools chose Dell to upgrade server technology and implement the Storage Area Network. Dell Professional Services installed the new server hardware and the SAN in the administration building. Servers in the administration building's network room are rack-mounted, saving significant space.

The district chose Dell Professional Services for planning and design, tuning and training for the SAN. The SAN is used to manage MS Exchange countywide; it also manages the district's tape back-up and storage library. "Our IT group had no previous experience with SAN technology", said Matlock, "so Dell Professional Services consultants came in and provided training on all the necessary administration and maintenance activities". Results Matlock noted the district is very pleased with Dell Professional Service's delivery. "The MS Exchange e-mail system utilizing the (SAN) solution was the most successful implementation we " ve ever done", he said. "The implementation went off without a hitch, and the system performs very well, with less downtime and fewer problems.

We " ll be adding more servers all the time", Matlock noted, "and we " ll be sticking with Dell for three key reasons: scalability, reliability, and manageability". Cybersettle. com "Dell Professional Services have been key to our early success, helping us make well-informed decisions appropriate for our particular environment and ensuring that systems are available to meet the demands of our clients". - Sung Choi, Director of Information Systems, Cybersettle. com Cybersettle. com is the world's first Internet company to offer online insurance dispute resolution. Conceived and designed by two attorneys with extensive experience in settlement negotiations, the privately held dot-com gives users the ability to negotiate settlements quickly, cost-effectively, and with total confidentiality.

Whatever the outcome, both parties are immediately notified, in real-time online. Business Challenge Cybersettle. com needed to identify an affordable, high-performance platform that could provide rock-solid reliability and continuous availability to support their fast growth. Post-sales service and support were critical. With a revolutionary idea, aggressive growth plans, and huge numbers of claims to handle, Cybersettle needed to ensure that it had the right Internet infrastructure and vendor support from the start.

"We were looking for reliable, affordable hardware that would provide very high availability", explains Sung Choi, Director of Information Systems at Cybersettle. com. "Our customers need absolute security and 24 x 7 availability". Cybersettle was committed to a Microsoft (R) platform which meant Intel (R) architecture-based servers rather than proprietary designs.