Global Knowledge Center The Knowledge Team example essay topic

In an attempt to streamline the usage of Knowledge Curve (KC), the new intranet, among all PWC's employees, PWC needs to take action upon the technological and organizational problems that arose due to the merger of the company: "X The immediate need for PWC to increase awareness for KC among its employees and facilitate a fostering environment for employees to share and contribute knowledge to this intranet to accelerate its adoption. "X The need to increase information coordination and organization between industry line and service group and the global and local KC. "X The need to implement search engine as part of KC as soon as possible and to integrate the two level of KC. For these reasons, I decided that PWC needs to follow these certain actions to ensure the success of Knowledge Curve. Action Steps Implications Knowledge Team work collaboratively with the Global Knowledge Center The Knowledge Team should leverage the facility and resources the center has in training and knowledge sharing to further educate the consultants and staff about the application and capabilities of KC. Knowledge Team work collaboratively with the Knowledge Point HelpDesk Help desk receives 1000 phone calls on a monthly basis from hard to reach consultant.

HelpDesk can refer consultants to learn more about KC's functionality to the Team or the Center. Increase KC's promotion The Communication department should continue their campaign effort, concentrating more on areas that are not familiar with KC. Designed incentives to encourage employees to use KC, such as new compensation and review measures. The review of the consultants! | performance should not only be based on the amount of business they bring into the company, but also by the contribution they are providing to KC's content. Moreover, their willingness to mentor others to facilitate tacit knowledge transfer should be a crucial aspect to consider. Establish a formal method of codification This would ensure that data collection follows the same format to ease the management and arrangement of data.

This would ease the transfer of knowledge from the local to the global level. Create knowledge map The map would bridge the coordination between the industry line and service group in determining the source of the knowledge and where the information should be stored. Ensure that the KC's platform, design and structure can support the global size of the organization To promote the usage of KC, the databases must be easily navigated and accessible; the implementation of search engine would facilitate this. Moreover, to integrate the two levels of KC would mean that the platform that they have needs to be consistent and scalable. With these implementations in place, the success of Knowledge Curve can be ensured..