Organizational Behaviors Of The Service Technicians example essay topic

Running header: ORGANIZATIONAL TERMS Organizational Behavior Terms and Concepts Paper Brandon Beaver Organizational Behavior Terms and Concept Paper With corporate organization's growing to a more global market; managers have to change the way they view his or her organization. There are more assets for manger's to help aid them in continuing to allow the organization grow. Some of the tools which a manger may use is learning how to evaluate organizational behavior, organizational culture, and organizational effectiveness and efficiency. Communication has become ever more relevant with the ever growing diversity within organizations. All of these tools need to be understood and analyzed which requires for managers and organizations to observe organizational learning.

This paper will discuss how these concepts and terms come into play with every organization in today's ever changing work environment. When a manger first takes on the role of supervising a department; he or she must first study the human behavior in the organization. This process is known as organizational behavior. Organizational behavior is defined as the study of human behavior in organizations. It is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics (Schermerhorn, Hunt, and Osborn, 2005, ch. 1, p. 3).

While knowing the background of employees will help a manger better understand the knowledge an employee has; the study of organizational behavior will allow for managers to have a more precise outlook where the department may be heading. It has been my experience that organizational behavior has been a valuable tool when assigning service technicians to customers. My company (FMC) has a large global client base and requires that the service technicians who are sent to there project are compatible with the customer representative and competent with FMC equipment and procedures. Some of my company's customer's have a preferred list, which is a list of service technicians who are only allowed on there projects. By learning organizational behaviors of the service technicians; this allows for my manager to have a better understanding for who will be the best fit for our customers. By knowing how each person works within the department will allow for new hires to have a more compatible trainer, who can teach them on the processes and procedure for working offshore.

When the concept of organizational behavior is grasped the next asset which is needed for development and growth is organizational culture. Organizational culture is the internal environment of organizations, the shared beliefs and values that influence the behavior of organizational members (Schermerhorn, Hunt, and Osborn, 2005, ch. 1, p. 10). When the inter office atmosphere is one that is inviting; it makes employees eager to go to work and perform at his or her peak performance.

When managers make fellow employees feel comfortable with his or her work environment, they tend to be more open to discussion of problems or concerns they may have during a work day. While there will be times when problems and disagreements will arise; as long as the culture around the office is positive the conflict will get resolved without any further issues. My manager has an open door policy where anyone can and is expected to come by to discuss any personal or professional issues which they feel may hinder his or her performance. The atmosphere around our office is very warm and endearing. Organization's who have grown to become a global company have a more diverse work force which requires people to be aware of other employees cultural beliefs.

Workforce diversity is defined as the presence of individual differences based on gender, race and ethnicity, age, able-bodied ness, and sexual orientation (Schermerhorn, Hunt, and Osborn, 2005, ch. 1, p. 10). With more company's being sued for discrimination and wrongful termination; diversity training has become more present into today's work culture. Every employee must show respect for one another no matter what his or her personal beliefs or ideas may teach them.

FMC has recently been awarded projects overseas, which requires us to hire local people from the area or country from where the project will be preformed. We have brought over 40 individuals who will be trained on FMC's product line and procedures. Since FMC has brought many different cultures into our work place; ethics and diversity training has become an annual requirement for all employees. Understanding the beliefs and cultures of each fellow employee will allow for a more professional and productive work environment.

Communication is one of the hardest concepts to master while in a managerial position. Communication is a process of sending and receiving messages with attached meanings (Schermerhorn, Hunt, and Osborn, 2005, ch. 13, p. 2). With the success of every company comes the ability to communicate within every department.

Meaning when organizations have a strong core of communication there is more determination and productivity among employees. There are different types of communication within an organization; formal and informal communication, verbal and nonverbal communication, and most importantly effective and ineffective communication. Obviously formal communication is communication among employees in a professional form where business related issues are discussed. Informal communication would be when employees discuss personal issues within a department; usually when people have a close relationship. Verbal communication would be when two or more people have a verbal dialogue either in person or via conference call. Nonverbal communication would be communication through email or voice messages which issues are discussed.

My company uses all of the above to communicate to all of the employees. Since service technicians in my department travel overseas or offshore to platforms email is the most common form of communication. We use an email read verification icon to confirm that an employee has read his or her email. When the listed above concepts are fully understood and put into place it can be used to measure the organizational effectiveness or efficiency. Organizational effectiveness allows for company's to consider short-term and longer-term performance results. It is used to assess the goals and productivity of an organization which are using the organizational behavior tools and procedures.

My company uses annual reviews of each of its employees where his or her last review's goals and accomplishments are reviewed. The second phase of the annual review is to set goals and tasks that need to be completed during the next calendar year. A time line is then written out to give both the employee and the supervisor a realistic time in which the goals will be completed. This is one of the ways that my company uses a organizational effectiveness platform. Summary Organizational behavior is a key concept which managers need to fully understand to have a successful department and organization. Along with the having a good repose with employees; managers need to have an understanding of the environment and goals of the organization he or she works in.

Since companies are now growing into a more global organization, the need for proper communication is necessary for managers in order for the organization to understand the diverse culture within the company. Managers today have to either take charge or become leaders or he or she may not advance to the next level in management. ReferenceSchermerhorn, J.R., Hunt, J.G., and Osborn, R.N. (2005). Organizational Behavior.

9th edition, New York: John Wiley and Sons, Inc.