Qantas Engineering Technical Operations And Maintenance Services example essay topic

Group Oral Presentation: the drivers and conditions for the survival and success of an Australian business enterprise Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File QANTAS AT A GLANCE HISTORY Qantas is the world's second oldest airline. It was founded in the Queensland outback in 1920 and is Australia's largest domestic and international airline. Qantas is also recognised as one of the world's leading long distance airlines, having pioneered services from Australia to North America and Europe. The Qantas Group employs approximately 38,000 staff across a network that spans 145 destinations (including codeshare services) in Australia, Asia-Pacific, Americas, Europe and Africa. BUSINESS & INVESTMENTS The company's main business is the transportation of passengers. In addition to the Flying Businesses, the Qantas Group operates a diverse portfolio of airline-related businesses.

These include Engineering Technical Operations and Maintenance Services (ETOMS), Airports and Catering, Qantas Freight, Qantas Holidays, Qantas Defence Services and Qantas Consulting. Qantas Airways Limited owns 44.5 per cent of Orange Star, which owns and operates the value-based intra-Asia airlines Jetstar Asia and Valuair, based in Singapore. Qantas also holds a 46.3 per cent shareholding in Air Pacific. ROUTES The Qantas Group's Flying Businesses are Qantas, Regional Airlines (QantasLink and Jetconnect), Australian Airlines and Jetstar. Domestically, Qantas, QantasLink and Jetstar operate over 5,000 flights a week serving 62 city and regional destinations in all states and mainland territories. Jetconnect also operates more than 250 domestic flights a week for Qantas within New Zealand.

Internationally, Qantas and Australian Airlines operate nearly 700 flights a week, offering services to 83 international destinations (including codeshare services) in nearly 40 countries in Asia-Pacific, Americas, Europe and Africa. AIRCRAFT OPERATIONS The Qantas Group operates a fleet of 201 aircraft, comprising Boeing 747's, 767's, 737's and 717's, Airbus A 330's and A 320's, Bombardier Dash 8's and British Aerospace 146's. OPERATIONAL STATISTICS QANTAS GROUP Passengers carried: Year ended 30 June 2005 Year ended 30 June 2004 Domestic: 23,257,000 (incl Jetstar) 20,965,000 (incl Jetstar) International: 9,401,000 (incl Australian Airlines) 9,111,000 (incl Australian Airlines) Total: 32,658,000 30,076,000 RPKs : 86,986,000 81,276,000 ASKs : 114,003,000 104,200,000 Average Aircraft utilisation: 10.3 hrs per day 9.9 hrs per day Revenue Passenger Kilometres (RPKs - the number of paying passengers carried, multiplied by the number of kilometres flown) Available Seat Kilometres (ASKs - the number of seats available for passengers, multiplied by the number of kilometres flown) FINANCIAL PERFORMANCE QANTAS GROUP In the year ended 30 June 2005, Qantas recorded a profit before tax of A$1,027.2 million, up A$62.6 million or 6.5 per cent on the previous year. Net profit after tax of A$763.6 million was 17.8 per cent up on the prior year. Revenue increased by 11.4 per cent to A$12.6 billion. The Directors declared a fully franked final dividend of 10 cents per share, bringing total fully franked dividends for the year to 20 cents per share.

Qantas Airways Limited ABN 16 009 661 901 October 2005 MANAGEMENT Chief Executive Officer... Geoff Dixon Executive Committee... Peter Gregg Chief Financial Officer... Denis Adams Executive General Manager Associated Businesses... Fiona Balfour Executive General Manager Qantas Business Services and Chief Information Officer... John Borghetti Executive General Manager Qantas...

Kevin Brown Executive General Manager People... David Cox Executive General Manager Engineering Technical Operations and Maintenance Services... Paul Edwards Executive General Manager Alliances... Grant Fenn Executive General Manager Airports and Catering... Alan Joyce Chief Executive Jetstar... Narendra Kumar Executive General Manager Regional Airlines...

Andrea Staines Chief Executive Australian Airlines... Curtis Davies Head of Sustainable Future Program... Belinda de Rome Head of Corporate Communication... David Hawes Head of Government and International Relations... Brett Johnson General Counsel & Company Secretary... Captain Chris Manning Head of Flight Operations and Qantas Chief Pilot REGISTERED ADDRESS Qantas Airways Limited Building A 203 Coward Street Mascot NSW 2020 AUSTRALIA Phone +61 2 9691 3636 Fax +61 2 9691 3339 SITA SYDXLQF Telex 20113 Website qantas. com Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File HISTORY THE BIRTH OF QANTAS Qantas was conceived by Lieutenants Wilmot Hudson Fysh DFC and Paul McGinness DFC on their return from service with the Australian Light Horse Regiment and then with the Australian Flying Corps as pilots in World War I. In 1919 they were commissioned to find suitable landing grounds for a Great Britain-Australia air race.

After completing the survey in a Model T Ford, they were convinced that air travel was the ideal alternative for crossing sparsely populated country where roads were almost non-existent. They envisaged their aircraft linking Brisbane and Darwin - the capitals of Queensland and the Northern Territory - with railheads at Charleville, Blackall, Longreach, Winton and Cloncurry. Hudson Fysh, McGinness, and grazier Fergus McMaster registered Qantas in Brisbane on 16 November 1920. The name Qantas comes from the initial letters of the words in the original registered title - Queensland and Northern Territory Aerial Services Limited. The first Board meeting was held in Winton on 10 February 1921. Qantas relocated to Longreach later that year, to Brisbane in 1930 and to Sydney in 1938.

McGinness ended up pursuing other interests but Hudson Fysh remained with Qantas for 46 years. He was knighted Sir Wilmot Hudson Fysh in 1953 and retired as Chairman in 1966. AERIAL JOYRIDING The company began its operations with joy rides and air taxi flights. Regular scheduled airmail and passenger services began on 2 November 1922, from Charleville to Cloncurry in rural Queensland. The journey of 923 kilometres took two days with an overnight stop at Longreach.

Passenger ticket No. 1 was issued to 84 year old Alexander Kennedy, a pioneer of western Queensland. HISTORIC DEVELOPMENT Qantas has played a key role in the development of Australian and international aviation. In 1928 it operated the first flying doctor service for the Reverend John Flynn's Australian Inland Mission. In 1931 Qantas made its first link with Imperial Airways (a predecessor of BOAC and British Airways) when it carried mail to Darwin as part of an experimental Australia-UK service. 1934 saw the formation of Qantas Empire Airways Limited, with Imperial Airways holding 50 per cent. The two airlines began regular Australia-UK services in December 1934, initially carrying only mail.

A Qantas aircraft flew overseas for the first time in February 1935 when a DH 86 operated the Brisbane to Singapore section of the service, and the first Qantas overseas passenger left Brisbane for Singapore in April 1935. Four-engine Shorts 'Empire' flying boats brought new levels of luxury and comfort to the Australia-UK service from July 1938. WORLD WAR II During the Second World War, Qantas maintained vital air links, flew supply drops at treetop level in (Papua) New Guinea and established the 'Double Sunrise' non-stop flights across the Indian Ocean with Catalina flying boats operating in radio silence. By the end of the war, company engineers had serviced 298 aircraft, more than 2,800 aircraft engines and more than 24,300 aircraft instruments for the allied forces.

Their reputation for workmanship ensured that the label 'Overhauled by Qantas' was much sought after. POSTWAR EXPANSION The company expanded rapidly after the war. In 1947 the Australian Government purchased the shares held by Imperial Airways, which had become BOAC, plus all remaining shares. That year Qantas took delivery of its first pressurised long-range Lockheed Constellation, which went into service on the 'Kangaroo' Route. Qantas made its first Sydney-London flight in its own right in December 1947, leaving Australia on 1 December and landing in the UK on 5 December.

The airline's services to Japan began on behalf of the Royal Australian Air Force, and in 1950, Qantas inaugurated its own commercial services to Japan. Qantas added Hong Kong to its network in 1949 and South Africa in 1952. USA AND THE WORLD Qantas began flying to San Francisco and Vancouver in May 1954. In 1956 it carried the Olympic flame from Athens to Darwin as part of its journey to the Melbourne Olympics.

Round-the-world services with Super Constellations began on 14 January 1958. Qantas entered the jet age in 1959, taking delivery of the first Boeing 707 operated by a non-US airline. The 1960's brought rapid expansion. In 1967, the Qantas Airways Limited ABN 16 009 661 901 October 2005 airline's name changed to Qantas Airways Limited. The company ordered the advanced B model of the Boeing 747, which went into service in September 1971. The first Qantas Longreach series Boeing 747-400, delivered in August 1989, set a world distance record for a commercial jet when it flew London-Sydney non-stop (a record which stood until 1993).

AUSTRALIAN AIRLINES (DOMESTIC, 1946-1993) Australian Airlines helped pioneer domestic commercial aviation. Beginning as Trans-Australia Airlines (TAA), the airline flew its first passengers from Melbourne to Sydney in a Douglas DC 3 in September 1946. TAA took over Qantas domestic services and the flying doctor network in 1949, enabling Qantas to concentrate on overseas services. TAA introduced the turboprop Vickers Viscount to trunk routes in 1954, the Boeing 727 in 1964, and gave the domestic market wide body airliners and Business Class when it introduced the Airbus A 300 in 1981.

In August 1986 TAA became Australian Airlines. Qantas purchased Australian Airlines in 1992 and integrated its operations into the company. PRIVATISATION Australia's domestic airline industry was deregulated in October 1990. In April 1991, the Australian Government announced it would sell 49 per cent of Qantas and 100 per cent of Australian Airlines.

In February 1992, the Government's 'One Nation's tate ment detailed an overhaul of aviation policy including an end to the artificial barrier between Australia's international and domestic air services. This opened the way for Qantas to re-enter the domestic market after an absence of more than 40 years and enter the bidding for Australian Airlines. In June 1992, the Government accepted the Qantas bid for Australian Airlines and decided to privatize fully the Qantas Group. The A$400 million purchase of Australian Airlines was completed in September 1992 and the operations of the two airlines were merged under the single Qantas brand in October 1993. The privatisation of Qantas began with a trade sale, and in December 1992 the Government selected British Airways as the successful bidder. British Airways completed its A$665 million purchase of 25 per cent of Qantas in March 1993.

The Public Share Offer was launched on 22 June 1995. The privatisation was completed and Qantas shares listed on the Australian Stock Exchange on 31 July 1995. SALE OF BRITISH AIRWAYS STAKE British Airways sold its stake in Qantas (by then, 18.25 per cent) in September 2004. The offer was around three times oversubscribed at A$3.28.

BA sold more than 336 million shares worth over A$1.1 billion. These were bought by domestic and international investors. IMPULSE AIRLINES Qantas purchased Impulse Airlines in November 2001 in accordance with the terms of a commercial relationship signed in May 2001 in which Impulse contracted its aircraft to Qantas, after deciding to withdraw from operating scheduled services in its own right. Impulse Airlines operated under the QantasLink brand and livery as a wholly-owned subsidiary of Qantas until Jetstar was launched in 2004 when the fleet of 14 Boeing 717 aircraft was transferred to the new low-cost carrier (see Jetstar Fact File). ANSETT COLLAPSE The collapse of Ansett in September 2001 created many challenges for Qantas.

To assist stranded Ansett passengers, Qantas leased extra aircraft and added hundreds of special flights. The airline flew over 50,000 former Ansett passengers for free and another 65,000 on heavily discounted fares. Qantas added the equivalent of about seven years' growth virtually overnight. This huge effort was critical in minimising the impact of the Ansett collapse on the Australian economy, tourism, business and national life. AUSTRALIAN AIRLINES Qantas' international leisure carrier Australian Airlines commenced services on 27 October 2002, with flights between Cairns and Nagoya and Osaka in Japan. The Australian Airlines network now includes 14 destinations in six countries (Australia, Japan, Hong Kong, Singapore, Thailand and Indonesia).

The full service economy class airline operates a fleet of five Boeing 767-300 aircraft. (See Australian Airlines Fact File). JETSTAR In October 2003, Qantas announced it would launch a new low cost domestic carrier. Jetstar opened for bookings on 25 February 2004 and commenced operations on 25 May 2004, flying up to 88 flights a day from Sydney, Melbourne and Brisbane to 10 eastern Australian destinations.

It introduced Melbourne Avalon to its network in June 2004, becoming the first Australian commercial carrier to operate scheduled services from a second city airport. Jetstar now operates nearly 900 services a week to 18 destinations in Australia, and plans to start operating on the trans-Tasman route by December 2005. (See Jetstar Fact File) TODAY International Air Transport Association (IATA) comparisons for the 2004 calendar year show that Qantas is the world's 11th largest airline in terms of Revenue Passenger Kilometres (RPKs). The Qantas fleet consists of 201 aircraft. The Qantas Group carried more than 32 million passengers in 2004/05 and serves 145 destinations in nearly 40 countries - 62 in Australia and 83 in other countries (including codeshare services). The Group employs around 38,000 people worldwide.

Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File THE QANTAS GROUP The Qantas Group today operates a range of flying and airline-related businesses. The Flying Businesses - the core activity: ... Qantas... Regional Airlines (QantasLink and Jetconnect)... Australian Airlines... Jetstar The Flying Services Businesses - providing key operational services to the airlines: ...

Engineering Technical Operations and Maintenance Services (ETOMS)... Airports and Catering The Associated Businesses - adding value to the core flying activities: ... Qantas Freight... Qantas Holidays... Qantas Defence Services... Qantas Consulting QANTAS Qantas Airways Limited has been operating since 1920 and provides all the benefits of a premium airline - global network, First, Business and Economy Class, Frequent Flyer program and lounges.

Qantas is a launch customer for the new Airbus A 380 double-decker plane. Qantas manages a full sales and distribution network on behalf of the Qantas Group, including qantas. com which is Australia's leading travel website. Qantas is a founding member of the oneworld global airline alliance. REGIONAL AIRLINES QantasLink is a full service regional airline serving 48 destinations across Australia.

QantasLink supports Qantas' domestic network by developing 'feeder' markets, connecting the regional business and leisure markets with the major cities. Qantas' domestic New Zealand services are operated by Jetconnect, a wholly-owned Qantas subsidiary based in New Zealand, which also operates some trans- Tasman services. AUSTRALIAN AIRLINES Australian Airlines is a full-service, economy class, international leisure carrier that began flying in October 2002. Australian Airlines maintains a Qantas Group presence in leisure markets where airlines with higher cost bases cannot compete. This is achieved through simplified processes which result in cost efficiencies, while maintaining a high level of customer service. Australian Airlines aims to create an atmosphere whereby customers feel their holiday has started the moment they step on board.

JETSTAR Jetstar is a low cost airline which began operating in Australia in May 2004. Jetstar's aim is the delivery of every day low fares. To achieve this, the airline focuses on efficient aircraft utilisation and turnaround times, as well as high levels of direct internet sales: more than 90 per cent of bookings are made through the website jetstar. com. Jetstar's increased capacity, combined with low fares, has opened up air travel to a growing market of domestic leisure travellers. Qantas Airways Limited ABN 16 009 661 901 October 2005 ENGINEERING, TECHNICAL OPERATIONS AND MAINTENANCE SERVICES (ETOMS) The Qantas Group operates one of the largest aircraft engineering and maintenance organisations in the Asia-Pacific region and has an established international reputation for operational excellence and safety. Engineering and maintenance services are provided at competitive costs, in a safe environment, and with world-class turnaround times to Qantas Group and other international airlines.

This includes aircraft heavy and line maintenance, engines and components, aircraft interior upgrades, inventory management and training. AIRPORTS AND CATERING Airports The Qantas Group's domestic and international airport operations provide a range of services to the Qantas Group airlines and other international airlines, including check-in, baggage handling and the operation of lounge facilities. At airports in Australia where the terminals are Qantas-owned, the Qantas Group also benefits from retail and advertising revenue. Express Ground Handling, a wholly-owned subsidiary, provides baggage handling services to meet the cost, aircraft turn-around time and utilisation requirements of low cost carrier Jetstar.

Catering Qantas Flight Catering Limited, Cater air and Snap Fresh, wholly-owned subsidiaries of the Qantas Group, operate catering centres across Australia, supplying meals to the Qantas Group airlines and 30 external companies, including railway operators, health care providers, retailers and other airlines. Snap Fresh specialises in the central production of frozen meals. Together the companies make up Australia's leading large-scale flight catering business. ASSOCIATED BUSINESSES Freight Qantas has been a freight carrier since its first scheduled service in November 1922 when it carried mail between Charleville and Cloncurry in Queensland.

Qantas Freight carries general and express cargo and mail, utilising the belly space of Qantas, QantasLink, Australian Airlines and Jetstar passenger aircraft, together with leased and chartered freighter aircraft. Domestic air freight operations are conducted by Australian air Express, a 50: 50 joint venture between Qantas and Australia Post. Qantas and Australia Post also jointly own Star Track Express - an express road freight operator with a national distribution network. Qantas Freight operates international freight terminal facilities in Sydney, Melbourne, Perth, Brisbane and Los Angeles, providing ground handling services - including a customs brokerage service - for the Qantas Group and other airlines.

Qantas Holidays QH Tours, trading under the brands Qantas Holidays and Viva! Holidays, is Australia's leading wholesaler of domestic and international holiday packages, providing flights and accommodation in conjunction with Qantas Group airlines and other airlines. Qantas Holidays has been operating for over 30 years and has a network of 100 general sales agents, with offices throughout Australia, Asia and the UK. Qantas Holidays also has a 75 per cent interest in Singapore-based Holiday Tours and Travel Pte Ltd, which sells wholesale land packages from Asia to Australia and provides tours and transfer services throughout Asia. Qantas Defence Services Qantas Defence Services provides aviation maintenance services and support to the Australian Defence Force, including the Australian Government's Special Purpose Aircraft fleet, the RAAF's Hercules fleet and the ADF's fighter and helicopter fleets. Qantas Consulting provides consulting services in the areas of safety, maintenance and finance systems.

QANTAS BUSINESS SERVICES QBS is the central provider of backbone business services including People (Human Resources), IT & Telecommunications, Procurement, Properties and Facilities and Finance for the Qantas Group. Moving shared or common activities out of individual business units and into a central services provider has achieved improved efficiencies and economies of scale, while freeing up more time for the business units to spend on their core activities. The concept brings commercial disciplines to the provision of internal corporate services. CORPORATE CENTRE The Corporate Centre provides guidance, shapes policy and strategic direction and performs a safeguarding role in terms of compliance and performance monitoring for the Qantas Group. Areas include Finance & Strategy; People; IT & Telecommunications; Fleet; Network & Alliances; Safety; Security; Government and International Relations; Legal; Internal Audit; Environment and Corporate Communication. Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File FLEET AND ROUTE NETWORK QANTAS GROUP FLEET As of 30 September 2005, the Qantas Group's total fleet comprises 201 aircraft.

Qantas (Domestic and International)... Boeing 747-400 ER 6... Boeing 747-400 24... Boeing 747-300 6... Boeing 767-300 ER 24... Boeing 737-800 28...

Boeing 737-400 21... Boeing 737-300 10... Airbus A 330-300 7... Airbus A 330-200 4 The following aircraft are operated by other Qantas Group airlines: QantasLink Jetstar Australian Airlines...

Boeing 717-200 3... Airbus A 320-200 12... Boeing 767-300 ER 5... Bombardier Dash 8 33...

Boeing 717-200 11... British Aerospace 146 7 JETSTAR The Qantas Group's low cost domestic airline Jetstar commenced operations on 25 May 2004. Jetstar will operate an all Airbus A 320 fleet of 23 aircraft by mid-2006. FLEET PLAN The foundations of Qantas' long-term fleet plan were laid in November 2000 when the airline announced it would purchase 13 Airbus A 330-200 and A 330-300 aircraft, six Boeing 747-400 ERs and 12 Airbus A 380 aircraft.

The six 747-400 ER passenger aircraft are now flying international services. Four Airbus A 330-200's have been delivered since December 2002 and seven Airbus A 330-300's since November 2003. The A 330-200's operate Australian domestic services while the A 330-300's operate international services. An additional A 330-300 was ordered in 2004. The remaining three A 330-300's will be delivered before the end of 2005. In addition, Qantas has taken delivery of 28 Next Generation Boeing 737-800 aircraft since January 2002.

The Boeing 737-800 fleet will continue to grow - to 33 by the end of 2005. In August 2005, Qantas issued a Request for Proposal (RFP) to aircraft manufacturers for the future provision of new wide-body aircraft to replace the Boeing 767-300 fleet. The RFP will cover a mix of firm orders and options for Boeing 787 and A 350 aircraft for use on medium-haul international, trans-Tasman and Australian domestic routes and ultra-long range variants of the Boeing 777 and A 340 to operate on 'hubbusting' routes. In the last two years, QantasLink has taken delivery of 10 50-seat Bombardier Dash 8-Q 300 aircraft to replace older 36-seat 100's.

In October 2004, QantasLink announced its jet operations would progressively move from BAe 146 to newer B 717-200 aircraft. Jetstar has already begun releasing its B 717's as it moves towards an all A 320-200 fleet. In January 2005, QantasLink also announced that it would acquire seven new 72-seat Dash 8-Q 400 aircraft for delivery during the first half of 2006. The A$200 million is the largest single investment ever made in the Qantas Group's regional fleet. THE A 380 The centrepiece of the Group's future fleet plan remains the Airbus A 380.

The twin-deck aircraft will provide greater opportunities to expand capacity at slot constrained airports around the world and allow Qantas to introduce the next generation of inflight products and services to customers. Qantas has ordered 12 Airbus A 380 aircraft. Due to engineering and industrial issues experienced by Airbus, delivery of the first Qantas A 380 has been delayed by six months to April 2007. Qantas Airways Limited ABN 16 009 661 901 October 2005 ROUTE NETWORK SERVICES OPERATED BY QANTAS GROUP AIRLINES AND CODESHARE PARTNER AIRLINES Countries served 39 (including Australia) Total Destinations 145 (including codeshare) Asia and Pacific (19) Australia China Fiji Hong Kong India Indonesia Japan New Caledonia New Zealand Norfolk Island Papua New Guinea Philippines Singapore South Korea Taiwan Thailand Tahiti Vanuatu Vietnam Europe (13) Austria Denmark Finland France Germany Greece Italy Netherlands Norway Poland Sweden Switzerland United Kingdom Middle East (3) Bahrain Lebanon United Arab Emirates The Americas (3) Canada Chile United States Africa (1) South Africa Australia (62) Adelaide Albury Alice Springs Armidale Avalon^ Ayers Rock-Uluru Ballina-Byron Bay^ Barcaldine Barrow Island Blackall Blackwater Brisbane Broome Bundaberg Burnie Cairns Canberra Charleville Coffs Harbour Darwin Devonport Dubbo Emerald Gladstone Gold Coast Gove Hamilton Island Hervey Bay^ Hobart Horn Island Kalgoorlie Karratha Kununurra~ Launceston Leinster Longreach Lord Howe Island Mackay Melbourne Mildura Moree Mt Hotham~ Mt Isa Mt Keith Narrabri Newcastle Newman Paraburdoo Perth Port Hedland Port Macquarie Proserpine^ Rockhampton Roma Sydney Sunshine Coast^ Tamworth Tom Price Townsville Wagga Wagga Weipa Wollongong International (83) Aberdeen Amsterdam Athens Auckland Bahrain Bangkok Beirut Berlin Birmingham Boston Bristol Calgary Chicago Christchurch Copenhagen Dallas / Fort Worth Denpasar Denver Dubai Dusseldorf Edinburgh Edmonton Frankfurt Fukuoka# Geneva Glasgow Halifax Hamburg Helsinki Ho Chi Minh City Hong Kong Honolulu Jakarta Johannesburg Las Vegas London Los Angeles Lyon Manchester Manila Miami Montreal Mumbai Munich Nadi Nagoya# New York Newcastle-on-Tyne Nice Norfolk Island Noumea Osaka# Oslo Ottawa Papeete Paris Phoenix Port Moresby Port Vila Portland Queenstown Rome Rotorua San Diego San Francisco Santiago Sapporo# ~ Seattle Seoul Shanghai Singapore St Louis Stockholm Suva Taipei Tokyo Toronto Vancouver Vienna Warsaw Washington DC Wellington Zurich Services operated as codeshare flights ^Jetstar only #Australian Airlines only Charter ~Seasonal Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File QANTAS DOMESTIC AND INTERNATIONAL AN AWARD WINNING BRAND Qantas is one of Australia's leading brands, with the kangaroo symbol representing a proud history focused on reliability, safety, engineering excellence and customer service. Recent awards include: ...

Best Airline - Australasia and Trans-Pacific - Sky trax (2005)... Best Airline - International, Domestic and Regional - in the National Travel Industry Awards (2005)... Airline of the Year, awarded by leading international aviation magazine Air Transport World (2004)... Best Airline to the Pacific, New Zealand and Australia, the UK Travel Weekly Globe Awards (2004)... Operator of the Year, awarded by the New Zealand Inbound Tour Operator's Council (2004)... Good Design Award (for Skybed), Chicago Athenaeum Museum (2004)...

Australian Design Award (for Skybed) (2004)... World Airline Entertainment Association Avion Awards for Best Overall Inflight Entertainment (2004)... Best Cargo Airline to Australia by Air Cargo News (2003) MORRISSEY UNIFORMS The Qantas uniform for its 12,000 flight attendants and ground staff matches style with durability, flexibility and comfort and was designed by high profile Australian fashion designer, Peter Morrissey, with Balarinji Design Studio (the company behind Qantas' distinctive Aboriginal painted aircraft) contributing a textile design (called Wirriyarra). Australian wool suits are in black (flight attendants) and charcoal (ground staff). The Wirriyarra print is in three colours - Rock (Qantas flight attendants), Ochre (QantasLink flight attendants) and Opal (for airport and ground staff). INTERNATIONAL PRODUCT Inflight Dining Renowned chef / restaurateur Neil Perry worked with Qantas on a new approach to inflight cuisine for the airline's First Class service.

Qantas offers a choice of contemporary meals and snacks using the best produce and ingredients sourced from Australia and countries from around the Qantas international network. This approach to inflight dining has since been extended to Qantas International Business and Economy Class and includes menus with more generous servings in International Economy Class and snack on Q, an assortment of high quality snack foods in a drawstring bag. Qantas has also introduced flexible dining options in First and Business Class, including healthy meal choices and room service style breakfasts. Hot dinners in Economy Class and a choice of two dinners in Business Class have also been introduced. International Business Class Qantas Business Class features Skybed, a state-of-the-art sleeper seat developed in partnership with acclaimed London-based Australian designer Marc Newson and US manufacturer BE Aerospace. Skybed's innovative features include a fixed cocoon-style seat surround to provide maximum privacy and a barrier to cabin noise, extensive seat adjustment controls to ensure maximum comfort in any position, a large 10.4 inch (26.4 cm) screen with multi-channel entertainment, and a PC power outlet that allows laptops to be plugged straight in without the need for adaptor cables.

Skybed will be available on all Qantas' international B 747-400 and A 330-300 services by the end of 2005. International Business Class also features a new self-service bar and new aircraft interiors designed by Marc Newson, a new mood lighting system, designed exclusively for Qantas (this was the first of its kind in the skies) and a Short Message Service (SMS) with an inflight reply facility that was also a world first. Qantas Total Entertainment Qantas is progressively introducing Audio and Video on Demand (AVOD) in all cabins across the B 747 and A 330 fleet during 2005. AVOD offers increased choice with 60 movies, 120 TV selections, a library of 120 CDs, 20 radio channels, 10 interactive games and greater control through personal TV screens offering digital picture and sound quality. Qantas Airways Limited ABN 16 009 661 901 October 2005 DOMESTIC PRODUCT The full-service Qantas Domestic product features two-class aircraft on all routes, complimentary inflight meals and entertainment, and a range of services on the ground.

Qantas' Cityflyer service offers customers travelling between Melbourne and Sydney, Brisbane, Adelaide, Perth and Canberra more flights and more seats than any other airline. On-ground Cityflyer services include priority departure gates, dedicated customer service desks at the departure gates (for travellers with only hand baggage), free bar service after 4 pm during the week, complimentary newspaper for early morning flights on weekdays and dedicated baggage carousels. QANTAS FREQUENT FLYER The Qantas Frequent Flyer program is the largest Australia-based airline loyalty program, with more than four million members. Members accumulate points through flying with Qantas and its 28 Frequent Flyer international and domestic airline partners, including oneworld alliance airlines. Points are awarded according to the class of travel, membership tier and miles flown and may also be accumulated through qualifying transactions with a number of program partners including more than 4,000 hotels around the world and major car rental companies.

Points earned in the credit card loyalty programs of Diners Club, American Express and the ANZ Frequent Flyer Visa and selected programs of a number of banks may be converted to Qantas Frequent Flyer points. Members who accumulate higher levels of Status credits within a year are granted Silver, Gold or Platinum status. At each status level, members receive extra service benefits, including higher priority service numbers, check-in, baggage allowances, and for Platinum and Gold members, complimentary entrance to the Qantas Club. Eligible Frequent Flyer members also have access to oneworld Alliance lounges. Frequent Flyer points can be redeemed for air travel on Qantas and partner airlines, hotel stays, car hire companies and by using a combination of dollars and points at the Qantas Frequent Flyer Store. QANTAS CLUB The Qantas Club provides a quality environment for customers before flying.

Membership provides exclusive services and privileges such as lounge check-in and priority baggage handling, with options available for one, two or four years or lifetime membership. Qantas Club members will feel welcome at over 250 lounges worldwide. The airline's flagship Qantas Club Lounge at the Sydney International Terminal has facilities for up to 500 Business Class and 130 First Class customers. It is the largest departure lounge in the Qantas network. Over the past five years Qantas has redeveloped domestic lounges in Sydney, Melbourne, Brisbane, Perth, Townsville, the Gold Coast, Darwin and Adelaide. Internationally, Qantas continues to develop lounges throughout the network, most recently the joint Qantas / British Airways Business Lounge in Singapore.

QUICKCHECK Qantas offers touch-screen QuickCheck kiosks for customers with e-tickets at its Sydney, Melbourne, Brisbane and Perth domestic terminals. QuickCheck facilities at these ports have been enhanced and expanded from October 2005 and will also be offered in Adelaide for the first time from early 2006. For customers travelling without baggage, QuickCheck reduces check-in times to less than one minute. QANTAS FLIGHT UPDATE This SMS service sends details of flight departure time changes to registered users with compatible mobile phones. It advises domestic customers if their flight has been delayed by more than 30 minutes or more than an hour for international services (Australia-originating flights only). Qantas customers can now use their mobile phones on Qantas domestic and international flights (does not apply to QantasLink) once an aircraft has landed and vacated the runway.

'Flight Mode' capable mobile phones and smart phones can also be used from the time the seat belt sign has been extinguished after take-off until the aircraft begins its descent, and on Australian domestic flights (excluding QantasLink) once an aircraft has landed and vacated the runway. FLYING ART In 1994, Qantas unveiled a Boeing 747-400 painted in an Aboriginal design depicting the story of journeys by spirit ancestors, in the form of kangaroos, across the Australian landscape. The Wunala Dreaming design, now applied to a new Boeing 747-400 ER, flies internationally as the flagship of the Qantas fleet. Wunala Dreaming was joined on the airline's 75th anniversary in November 1995 by Nalanji Dreaming, a Boeing 747-300 painted in an Aboriginal rainforest theme. A third Aboriginal painted aircraft was added to the fleet in February 2002, when a new Boeing 737-800, Yana nyi Dreaming, became the first aircraft with Aboriginal design dedicated to domestic skies - featuring the story of one of Australia's most recognisable tourist destinations, Uluru. Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File QANTASLINK QANTASLINK QantasLink is a wholly owned subsidiary of Qantas Airways Ltd and operates around 1900 flights each week to 48 metropolitan and regional destinations across Australia.

In fact, QantasLink flies to more Australian destinations than Qantas mainline. QantasLink comprises three separate regional airline entities - Airline, Eastern Australia Airlines and Sun state Airlines. As at 30 September 2005, there were 44 aircraft in the QantasLink fleet, of which three are Boeing 717-200's, eight are British Aerospace 146 jets and 33 are Bombardier Dash 8 turboprops. QANTASLINK BASES QantasLink provides direct employment for more than 1,000 people in both metropolitan and regional locations, including Sydney, Brisbane, Melbourne, Tamworth, Cairns and Mildura. NATIONWIDE DESTINATIONS... Northern Territory Alice Springs, Ayers Rock, Darwin, Gove...

NSW Albury, Armidale, Coffs Harbour, Dubbo, Lord Howe Island, Moree, Narrabri, Newcastle, Port Macquarie, Sydney, Tamworth, Wagga Wagga, Wollongong... ACT Canberra... Queensland Barcaldine, Blackall, Blackwater, Brisbane, Bundaberg, Cairns, Charleville, Emerald, Gladstone, Hamilton Island, Horn Island, Longreach, Mackay, Roma, Rockhampton, Townsville, Weipa... Tasmania Burnie, Devonport...

Victoria Melbourne, Mildura, Mt Hotham (seasonal)... Western Australia Broome, Kalgoorlie, Karratha, Kununurra (seasonal), Newman, Paraburdoo, Perth, Port Hedland AFFILIATE AIRLINES QantasLink flights also link up with services provided by affiliate airlines that serve more than 60 additional destinations. These airlines are: ... Aero pelican, based in Newcastle...

Air Link, based in Dubbo... Air North, based in Darwin and Adelaide... Brindabella Airlines, based in Canberra... Mac air, based in Townsville and Brisbane... O'Connor Airlines, based in Mount Gambier... Sunshine Express, based on the Sunshine Coast GLOBAL REACH QantasLink customers enjoy a range of benefits, including: ... convenient intrastate, interstate and international connections... access to the Qantas worldwide reservation system... affiliation with the oneworld alliance...

Qantas Frequent Flyer points. .. access to Qantas Club lounges. .. e-ticket availability from most ports to all domestic and selected international ports... through baggage check for Qantas domestic and international connections subject to membership terms and conditions QANTASLINK ENGINEERING QantasLink operates three aircraft types: Boeing 717-200's, British Aerospace BAe 146 jets and Bombardier Dash 8 turboprop aircraft. The Dash 8's are serviced in Tamworth Qantas Airways Limited ABN 16 009 661 901 October 2005 (Heavy Maintenance), Brisbane (Line Maintenance), Sydney (Line Maintenance), Melbourne (Line Maintenance) and Mildura (Line Maintenance). REGIONAL SPONSORSHIPS Sponsorship of events and the promotion of tourism are just two of the ways QantasLink demonstrates its commitment to rural and regional Australia. The airline is a major sponsor of sports, schools, cultural and community events, festivals and conferences, including: ... NSW Country Rugby Union... Country Music Association of Australia...

Flying Fruit Fly Circus... Queensland Cricket... Camp Quality... Queensland Mater Hospital Outreach Program...

The QantasLink Squad (Western Australian Cricket Association initiative in the Pilbara)... Kimberley Tourism Awards... Kalgoorlie - Goldfields Arts Centre... Karratha - Lifeline; Kids Health Expo... Port Hedland - Business of the Year...

Landcare Australia... Qantas Founders Outback Museum in Longreach... Winton Outback Festival... Queensland Cricket... Mater Hospital... Camp Quality...

Gladstone Harbour Festival... Participation in the Brisbane to Gladstone Yacht Race... Western Cape Turtle Conservation Project... National Bil by Day - Charleville...

Queensland Sail Training Association... QantasLink Regional Junior Rugby League Clinics QantasLink also works closely with other areas of the Qantas network to promote regional and destination al tourism within Australia and overseas. Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File AUSTRALIAN AIRLINES AT A GLANCE Australian Airlines is a full service, single-class international leisure carrier which began flying in October 2002. Since then, the Australian Airlines network has grown to include Cairns, Darwin, the Gold Coast, Sydney, Melbourne and Perth in Australia, Singapore, Hong Kong, Denpasar in Bali, Phuket in Thailand (for the Christmas holiday season) and the Japanese cities of Fukuoka, Nagoya, Osaka and Sapporo (for the ski season). Australian Airlines - which has its operational base in Cairns and headquarters in Sydney - is wholly owned by Qantas Airways Limited but managed separately and operated independently. MARKETS Australian Airlines: ... currently operates to 14 ports in six countries... employs more than 400 staff including 300 flight attendants and 85 pilots who are based in Cairns... contributes almost A$800 million annually to the Queensland economy... services Australia's inbound market with flights from Japan, Hong Kong and Singapore... introduced flights to Bali and Phuket which cater for the outbound Australian and New Zealand markets FLEET Australian Airlines operates a fleet of five Boeing 767-300 aircraft configured as an all-economy class cabin, with 271 seats.

INFLIGHT PRODUCT AND SERVICE As a full-service international leisure carrier, Australian Airlines offers complimentary meals, beverages and inflight entertainment. FREQUENT FLYER PROGRAM Qantas Frequent Flyer members can redeem points on all Australian Airlines services. However Qantas Frequent Flyer points cannot be earned when travelling on Australian Airlines services. WEBSITE The Australian Airlines website australian airlines. com includes inflight movie listings and sample menus of meals being served on Australian Airlines flights.

To make researching holidays easier, there is information about each destination in the Australian Airlines network and customers can sign up for special offers. Qantas Holidays package deals are also available on the site. HOME DELIVERY Australian Airlines offers a special inflight product for Japanese customers on flights to and from Australia. The product, Home Delivery, enables passengers who live in Japan to purchase Australian souvenirs and gifts during their flight and have the items delivered to their work or home address.

The Home Delivery catalogue features a range of famous Australian goods including souvenirs, food and wine, as well as Australian Airlines merchandise. Home Delivery is offered on Australian Airlines flights between Osaka, Nagoya, Fukuoka, Sapporo and Cairns. Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File JETSTAR Jetstar took to the skies on 25 May 2004. Based in Melbourne, the low fares carrier currently operates nearly 900 flights a week from Brisbane, Sydney, Melbourne and Adelaide to 13 other Australian destinations (14 in October with the commencement of Townsville services) with the first international services commencing on 1 December 2005 to Christchurch in New Zealand. The orange star in the Jetstar logo symbolizes 'Epsilon Crucis' - the smallest and only five point star in the Southern Cross - as represented on the Australian flag. THE JETSTAR PRODUCT Jetstar offers one class of travel on its fleet of 11 125-seat Boeing 717 aircraft and 12 Airbus A 320's (as at 30 September 2005), and will move to an all Airbus A 320 fleet of 23 by mid-2006.

The A 320 flights feature 177 all-leather seats, a range of hot and cold food and beverages (including alcohol) for purchase and portable video on demand entertainment units for hire. The new portable video on demand units feature 10 movies including latest releases, a range of television sitcoms, music videos and audio tracks. There is also a bi-monthly in-flight magazine. Qantas Frequent Flyers can earn Frequent Flyer points and Status Credits with the purchase of Jetstar's Jet Flex fares. Qantas Frequent Flyers can redeem points on any Jetstar flights, subject to availability. Qantas Club members can use the lounge facilities when flying on Jetstar.

NETWORK Jetstar serves 18 destinations in Australia, with plans to expand the network in the near future to destinations in Western Australia and Northern Territory. - Adelaide - Mackay - Ballina Byron - Melbourne Avalon - Brisbane - Melbourne Tullamarine - Cairns - Newcastle - Gold Coast - Proserpine (Whitsunday Coast) - Hamilton Island - Rockhampton - Fraser Coast (Hervey Bay) - Sunshine Coast - Hobart - Sydney - Launceston - Townsville (from 30 October 2005) From 1 December, Jetstar will commence international services to Christchurch from four Australian ports - Brisbane, Gold Coast, Melbourne and Sydney. Brisbane to: Cairns, Hamilton Island, Hobart, Launceston, Mackay, Melbourne Avalon, Newcastle, Proserpine (Whitsunday Coast), Rockhampton, Townsville (from 30 October 2005), Christchurch in New Zealand (from 1 December 2005) Sydney to: Ballina Byron, Cairns, Gold Coast, Hamilton Island, Hobart, Fraser Coast (Hervey Bay), Launceston, Mackay, Melbourne Avalon, Proserpine (Whitsunday Coast), Sunshine Coast, Townsville (from 30 October 2005), Christchurch in New Zealand (from 1 December 2005). Qantas Airways Limited ABN 16 009 661 901 October 2005 Melbourne to: Adelaide (from Melbourne Avalon), Brisbane (from Melbourne Avalon), Cairns, Gold Coast, Hamilton Island, Hobart, Launceston, Newcastle, Sunshine Coast, Sydney (from Melbourne Avalon), Townsville (from 30 October 2005), Christchurch in New Zealand (from 1 December 2005).

Adelaide to: Cairns, Gold Coast, Hobart, Melbourne Avalon CONTACT The Jetstar website is jetstar. com. The Jetstar reservations number is 131 538. Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File ENGINEERING TECHNICAL OPERATIONS AND MAINTENANCE SERVICES The Qantas Group operates one of the largest aircraft engineering and maintenance organisations in the Asia- Pacific region. Qantas Engineering Technical Operations and Maintenance Services (ETOMS) has an established international reputation for operational excellence and safety - employing approximately 6,000 people at its maintenance facilities in Sydney, Melbourne, Brisbane, Adelaide and Avalon, as well as at line stations in Australia and locations overseas. With a total footprint of more than 315,000 square metres, ETOMS is one of the largest industrial organisations in Australia. ETOMS provides a comprehensive range of engineering, maintenance, supply chain, inventory management, training and support services for aircraft, engines and components.

The facilities in Sydney, Brisbane, Melbourne and Avalon have extensive capabilities in the areas of maintenance, modifications, refurbishment, repair and overhaul. While engineering and maintenance work is primarily carried out on a range of wide and narrow-body aircraft, engines and components for the Qantas Group, ETOMS also undertakes customer business for other airlines and defence forces. ETOMS' objective is to continue to operate successfully in a rapidly changing market, managing and providing safe, compliant, high quality customer services at competitive cost and turnaround times. ETOMS is continually transforming its business to ensure it delivers world's best practice performance, with a structured continuous improvement program centred on process improvement, leadership and employee engagement.

As the aircraft maintenance repair and overhaul industry continues to global ise and consolidate, ETOMS aims to position itself as the supplier of choice for the Qantas Group and in the Asia-Pacific region. INTERNATIONAL APPROVAL Qantas ETOMS holds regulatory approval from the Australian Civil Aviation Safety Authority (CASA), the United States Federal Aviation Administration (FAA), the European Aviation Safety Agency (EAS A) and many other foreign regulatory authorities and airlines. It is also accredited under the international standard for Quality Assurance ISO 9001-2000. This confirms that ETOMS not only meets the safety criteria of aviation authorities, but also achieves world standards for delivery, cost and other factors vital to customers. FACILITIES Sydney - The Sydney Airport Jet Base at Mascot is largely responsible for handling the Qantas Group's wide-body Boeing 747 and 767 engineering and base / heavy maintenance, Rolls-Royce RB 211 engine maintenance and repair, component maintenance and avionics. To further consolidate and simplify aircraft engine maintenance operations, Qantas announced in August 2005 that it would invest nearly A$20 million to establish a Centre of Excellence for the maintenance of Rolls-Royce RB 211 engines in Sydney.

This decision was made after an extensive review of other maintenance providers. Melbourne - The Melbourne Airport Jet Base facility at Tullamarine caters for the Group's narrow-body Boeing 737-300,737-400 and 737-800 engineering and heavy maintenance and aircraft component maintenance work. In September 2003, the Qantas Group entered a joint venture with Patrick Corporation to acquire the former Ansett engine maintenance facility near Melbourne's Tullamarine Airport. Jet Turbine Services (JTS) operates as a Centre of Excellence for General Electric CF 6 and CFM 56 engines, providing high quality maintenance with world-class turnaround times and competitive costs. JTS maintains all the Qantas Group's General Electric and CFM engines. Brisbane - ETOMS recently extended its heavy maintenance operations into Queensland.

More than 400 people are now employed in heavy maintenance operations at Brisbane Airport working from a new world class heavy maintenance hangar facility. The new operation services the Qantas Group's Boeing 767 fleet and is also able to accept Airbus A 330 aircraft. Qantas also has a substantial line maintenance facility in Brisbane Qantas Airways Limited ABN 16 009 661 901 October 2005 where the former Ansett hangar was acquired to provide extended capability for heavy and line maintenance work. Avalon - The Avalon Airport facility is largely responsible for the Group's aircraft commercial project and overhaul work (see below), such as the installation of the new business class Skybed and inflight entertainment product in the Qantas Boeing 747-400 fleet and the refurbishment of the Boeing 747-300 fleet. In November 2003, the refurbishment of a further hangar at Avalon was completed, adding a third maintenance line which is used as an overflow facility for Boeing 747 aircraft heavy maintenance when Sydney is at full capacity.

AIRCRAFT MAINTENANCE Aircraft Customer Service (ACS), incorporating line maintenance, undertakes aircraft maintenance for the Qantas Group's domestic fleet around Australia, with overnight maintenance being carried out in Sydney, Melbourne, Brisbane and Adelaide. ETOMS' comprehensive routine maintenance check capability includes: ... Boeing 737 aircraft up to C 7 level... Boeing 747 aircraft up to D level... Boeing 767 aircraft full system and structural check level In addition to routine maintenance, ETOMS specialises in customised maintenance inspections and modification packages including: ... aircraft interior and commercial product upgrades... corrosion prevention and control... minor / major airframe repairs... aging aircraft inspections... structural inspections... major aircraft modification / refurbishment ENGINE MAINTENANCE Either directly or through the JTS joint venture, ETOMS specialises in the following engine and auxiliary power unit (APU) types: ... Rolls Royce RB 211-524 series engines...

Garrett series 331,660 APU... CFM 56 series engines... Pratt & Whitney 901 APU... General Electric CF 6-80 series engines... GTC P 85 series (13 variants) APU COMPONENT MAINTENANCE Large numbers of aircraft and engine components are regularly inspected, tested and repaired by Qantas ETOMS to ensure safety and quality standards are maintained. The Component Maintenance business has been transformed over the past 18 months into mini-centres of excellence providing world-class minimal turn around time and cost effective services to the Qantas Group and other customers, with them now undertaking all APU maintenance at its Melbourne facility.

ENGINEERING, MATERIALS & LOGISTICS Qantas Group airlines and the core maintenance areas of ETOMS are supported by a technical engineering function, ensuring Qantas' reputation for high quality engineering is maintained and that the various regulatory standards are met. ETOMS also has a significant supply chain inventory management operation providing materials, distribution and logistics services to support the extensive range of aircraft inventory required to support maintenance, modification and overhaul programs. FLEET DEVELOPMENT AND COMMERCIAL PROJECTS This group manages commercial aircraft interior fit outs and reconfigurations. Disciplines covered include configuration assessment, engineering design, integration and supplier management.

Combined with proven technical and project management techniques, these capabilities ensure the on-time delivery of innovative entertainment, cabin furnishing and technical solutions to Qantas and other customer airlines. TRAINING With its advanced technical facilities, Qantas is one of the few airlines with its own industry training program that includes apprentice, skill development and advanced training for engineers to certify the release of aircraft and components into service. ETOMS continues to invest in engineering and maintenance training and in 2004/05 100 new apprentices were employed under a trade program that currently employs in excess of 500 maintenance apprentices. As the Qantas Group fleet has expanded with new types of aircraft, engines, components and technological processes, the continuation of an ongoing apprenticeship program is integral to ensuring that Qantas Group aircraft, and other customer airlines' aircraft, are maintained to the highest standards of safety, reliability and cost effectiveness.

Qantas Airways Limited ABN 16 009 661 901 October 2005 Fact File AIRPORTS Qantas Group airlines currently operate to 62 city and regional airports in Australia and 26 overseas airports across the international and New Zealand domestic network. Qantas' domestic and international airport operations provide a range of services to the Group's flying businesses and other international airlines. These include check-in, baggage handling and ramp services and the operation of lounge facilities. RECENT DEVELOPMENTS Qantas has invested significantly to provide customers with the very best airport facilities and services - in Australia and overseas.

Key developments in recent years have included: ... the introduction of QuickCheck self service check-in facilities at Sydney, Melbourne, Brisbane and Canberra airports... the upgrading of the Qantas Perth domestic terminal... the redevelopment of Qantas' Gold Coast terminal and Qantas Club lounge... the redevelopment of Australian Qantas Club lounges at Townsville and Darwin Airports... the redevelopment of the Auckland domestic Qantas Club lounge... the opening of new international Qantas Club lounges in Sydney and Melbourne... the opening of a new First and Business Class lounge in Los Angeles... the opening of a new Business Class lounge at Singapore's Changi Airport In 2004, new airport operations were also established in Mumbai to handle the airline's new services to India that commenced on 1 September 2004 and in Shanghai, to which Qantas resumed services on 2 December 2004. Qantas has recently announced new services to Beijing, Seoul, San Francisco and Vancouver and work is underway to establish airport operations in these cities. Qantas will provide enhanced and expanded domestic QuickCheck check-in facilities in Brisbane from mid- October 2005 and then Melbourne, Sydney, Canberra and Perth into early 2006. Adelaide will also have QuickCheck facilities for the first time.

For e-ticket customers without checked baggage, QuickCheck will remain the fastest and most convenient way to check in for a flight. A simple two step process will be available for e-ticket customers with checked baggage - a boarding pass will be available from a QuickCheck kiosk before baggage is surrendered at a clearly marked Bag Drop point. Retail operations at domestic airports - particularly Sydney, Melbourne and Brisbane, but also Perth and Gold Coast - have become an integral part of the travel experience for airline customers and airport visitors Australia-wide. Qantas terminals currently offer customers more than 140 retail outlets, with more to open in coming months and years.

FUTURE DEVELOPMENTS Adelaide Airport Limited's (AAL) new A$240 M Multi-User Integrated Terminal (MUST) opened in October 2005. Qantas will have access to 25 priority licensed check-in counters and eight dedicated gates (for both domestic and international services). Fourteen gate lounges will be shared by all users (also for both international and domestic services). The Qantas Club will initially offer seating for 230 members, before expanding to 280 seats in early November 2005. The lounge will be completed in February 2006 whe.