Room Cleaning Order Page 33 Task 19 example essay topic

THE RESERVE HOTEL & CASINO EVS / HOUSEKEEPING DEPARTMENT WELCOME TO THE RESERVE HOTEL & CASINO! We appreciate your desire to join us and wish you every success during your orientation and training period. You will soon learn that what you are about to do in your new position can bring happiness and self satisfaction regardless of whether your job has you performing directly in front of the public or in support of those who do. All of us were inexperienced in the Ameristar philosophy of customer service when we started, so you will find the supervisors and managers understanding of your need to be properly trained and ready to help, if and when you need them.

We also know you will have many questions about your job, company policies, the 'DO'S AND DON " TS', promotional opportunities, and your own opportunities to grow. Don't be afraid to ask questions, because answering those questions are important to us both, and don't be afraid of making a mistake, it is from our mistakes that we learn our best lessons and grow. Because this may be your first exposure to the hotel - casino industry, it will be helpful to give you a brief outline of the areas that make up our facility. There are four main divisions: Food and Beverage, Casino, Marketing, and Hotel. In addition, there are the very important support areas such as Human Resources, Purchasing / Receiving, Security and Accounting. Within each main division, there are departments.

The Food and Beverage Division, for example, takes care of the restaurants and kitchens and operates the lounges. The Casino is responsible for generating the majority of the Reserve's revenue. Table Games, Keno, Sports Book, Slots, and Bingo are all part of the Casino operations. The Front Office, PBX, Valet, Reservations, Gift Shop, Housekeeping and Environmental Services are all a part of the Hotel Division.

The fourth division, Marketing and Sales, has the vitally important job of selling the hotel's products, food and beverage, casino... and THE RESERVE'S IMAGE! Although Marketing promotes the facility, every employee working at The Reserve Hotel & Casino needs to sell the facility to our guests! It is our job, as Team Members, to inspire our guests to return to The Reserve. As time goes on, you will become familiar with all phases of the operation and the key people who manage and work each area.

Initially, try to become familiar with the people you will be in the closest contact with. The EVS / Housekeeping Department is comprised of the following: ENVIRONMENTAL SERVICES HOTEL HOUSEKEEPING GROUNDS and LANDSCAPING Two Primary Goals of the EVS / Housekeeping Department are: SERVICE The Reserve Hotel & Casino maintains the highest standards of service. Every effort must be made to accommodate and service our guests and fellow employees. QUALITY Quality is of the highest priority. All of our guests MUST be able to relax in CLEAN, QUIET, and COMFORTABLE Surroundings. QUALITY ASSURANCE STANDARDS 1.

GUEST SATISFACTION IS THE NUMBER ONE PRIORITY. 2. Guest interactions are efficient, expedient, and professional. 3. All guest interactions for information or services are followed through until guest satisfaction is achieved. 4.

Employees at all levels demonstrate initiative and follow through in satisfying guests. 5. Employees anticipate guest needs by suggesting services. 6. Employees make consistent efforts to thank every guest and encourage them to return. 7.

When dealing with guest complaints, employees portray an attitude of concern, acknowledge the inconvenience, and offer alternatives. 8. All employees are knowledgeable about information for each area, hours of operation, facilities, and established guidelines of special programs and promotions. 9. Employees are in proper uniform and meet The Reserve's grooming standards.

10. Employees are aware of department procedures and guidelines. 11. All facilities and equipment are kept clean and maintained in proper working order. 12. Responsibility is taken by all employees to ensure that cleanliness is maintained in all work areas.

13. Responsibility is taken by all employees to ensure a safe and supportive work environment. EVERY EMPLOYEE IS RESPONSIBLE FOR THE CLEANLINESS OF THEIR WORK AREAS AND THE GENERAL CONDITION OF THE FACILITY. ALL EMPLOYEES ARE AN ACTIVE MEMBER OF THE PICK-UP CLUB, AND ARE RESPONSIBLE FOR THE APPEARANCE OF THE ENTIRE PROPERTY.

SERVICE BASICS 1. Recognize and acknowledge our guests. 2. NEVER say 'No' or 'I don't know' - offer an alternative.

3. Anticipate our guests' needs - try to exceed their level of expectation. 4. Always use English or the appropriate language when necessary. 5. Always use proper diction and etiquette when speaking to guests and fellow employees.

6. Always establish eye contact with our guests. Do not stare in another direction when speaking with a guest. 7.

Always address our guests as Sir or Ma " am, i.e. 'Excuse me Sir' or 'Ma " am, please watch your step'. 8. Use the guests' name whenever possible. 9. Always act professionally and sincerely towards our guests and fellow employees. 10.

REMEMBER... A SMILE IS THE MOST IMPORTANT PART OF YOUR UNIFORM! SERVICE ATTITUDE 1. Be friendly at all times to your co-workers and especially to guests. The term 'Sir' or 'Ma " am' prefaced with 'Yes' or 'No's should be used at all times when speaking to guests and fellow employees. 2.

Treat your fellow employees with courtesy and respect and expect the same treatment in return. 3. If you have a problem, bring it to your supervisor on duty. 4. If you have any special suggestions which you feel will improve your job and the results, discuss them with your supervisor. 5.

Be a team worker. The results obtained by working together are far greater than individuals working alone. 6. Respect has to be earned.

Hard work and cooperation are the basis upon which it is built. 7. By selling yourself, you will be selling The Reserve. What you say and how it is said is very important to our guests and employees. Be sincere and courteous in what you say. 8.

A warm smile creates a guests' and / or co-workers' first impression of you. Remember that once you put on your uniform and begin your job, you are 'on stage'. Always smile and greet guests with a Good Morning, Good Afternoon, or Good Evening. 9. Remember - you represent The Reserve Hotel & Casino.

Always look your best at work. It is important that you handle yourself in a business-like and professional manner at all times. This will make you feel great and your attitude will be better. 10. A TEAM WORKING TOGETHER WILL ENJOY SUCCESS! DEPARTMENTAL RULES 1.

Departmental rules will be read, understood and signed. 2. IT IS YOUR RESPONSIBILITY TO SECURE TRANSPORTATION TO AND FROM WORK. EMPLOYEE PARKING IS AVAILABLE.

3. You will be expected to report to work on your assigned days at the assigned time. It is YOUR responsibility to know your schedule. 4. You are to report to work on time. That means in uniform and in your work area at the starting time listed on your schedule.

If you are late and have not reported your tardiness, you may be sent home for the day. 5. Special requests for days off, vacation, or leave of absence must be channeled through EVS / Housekeeping Management. 6. Foul language, loud discussions and bad manners will not be tolerated.

7. Please restrict yourself to your work / break areas, dressing rooms and employee cafeteria. If you are in an unauthorized location, unknown to your supervisor, disciplinary action may result. 8. Visiting with friends that work with you can be done in the cafeteria during your breaks. Do not leave your work area to visit another area.

Do not loiter in unauthorized areas. 9. Chewing gum, smoking, or drinking (other than water in designated areas) will not be permitted while working. Such activities are restricted to designated break areas and the employee cafeteria. 10. Personal phone calls will not be accepted on your behalf.

Only in an emergency should a member of your family contact you at work. Please use pay phones in the employee areas for outgoing calls. 11. Insubordination will not be tolerated. Refusing to comply with a reasonable request of a supervisor or supervisor on duty may be considered insubordination and may result in disciplinary action. 12.

All equipment will be issued and returned. You will be trained to take care of the equipment and your schedule will allow you to do so. Failure to return all equipment as issued, or to report defective or faulty equipment may result in disciplinary action. 13. The Reserve's belongings are not to be removed from the facility. Any item being taken off the property must be authorized with a signed property pass from your Department Head.

14. For your safety, we will supply you with the necessary tools and supplies to perform your duties. DO NOT BRING ANY SUPPLIES FROM HOME FOR ANY REASON. Failure to comply with this department rule will result in disciplinary action. 15.

Equipment that is assigned to you MUST NOT BE LEFT IN ANY PUBLIC AREA during your break time. It is to be stored in a secure area. At the completion of your workday, equipment is to returned to its' designated storage area. 16. ATTENDANCE POLICY / SICK CALLS: If scheduled for work, you must make every effort to notify your supervisor (in advance) of any illness or reason for not reporting to work on time. By accepting your position, you have an obligation to fulfill the duties to the best of your ability.

You MUST call the EVS / Housekeeping sick call number for your department at least (2) two hours prior to the start of your shift if you are unable to attend work. Sick call numbers are open 24 hours a day. 17. Treat all fellow employees as you wish to be treated. This policy does not contain a promise of any kind and the employee remains free to terminate the employment relationship at-will, as does the employer.

THE RESERVE retains the discretion to alter, amend, change, modify, or rescind any or all policies at any time with or without prior notice to employees. SAFETY RULES 1. All employees must read, understand and sign trash removal procedures. Remember... Exercise caution when handling trash. NEVER reach into wastebaskets to empty them or to retrieve contents.

2. Be sure ladders are in good condition. 3. Never stand on the top of a stepladder 4. Handle all electrical equipment with dry hands. NEVER pull the cord to unplug electrical equipment; pull out the plug.

NEVER operate electrical equipment near water unless it is specifically designed for that purpose. 5. Check the condition of all equipment before and after you complete a task. Report any defective equipment or needed repairs to your supervisor immediately.

6. Tools or articles should never be placed on top of lockers, stepladders or in the stairwell. 7. Wear rubber gloves when using strong detergents and chemicals that may be harmful. 8. Sweep up broken glass.

NEVER pick it up with your hands. 9. Read, understand, and follow all safety instructions before operating any equipment. 10.

Keep spills mopped up to avoid stains and accidents. 11. Keep work areas, closets and storage areas neat, clean and tidy. 12. Place WET FLOOR signs at both ends of any area being mopped, scrubbed, or washed.

13. Do not block aisles or hallways with any equipment. 14. Exercise extreme care when buffing floors so that the machine does not strike someone or bump walls or furniture. 15.

IMMEDIATELY REPORT ALL INJURIES INCURRED ON THE JOB TO YOUR SUPERVISOR AND THE SECURITY DEPARTMENT, REGARDLESS OF HOW MINOR THEY MAY SEEM. 16. Material Safety Data Sheets (MSDS) are available at the chemical stations, Purchasing office, and through your immediate supervisor or manager. 17. When cleaning any bodily fluids use extreme caution as well as gloves and proper disposal procedures.

18. NEVER try to lift any object by yourself that would ordinarily require two people to handle. 19. Always wear your safety belt when lifting, hauling, or twisting heavy objects. A heavy object is anything over 20 lbs. 20.

Shoelaces must always be tied. 21. Safety glasses and ear protection must be worn whenever operating equipment that recommends the user utilizes safety equipment. 22. Remember to be aware of your environment and co-workers whenever you are working.

23. Familiarize yourself with Safety Exits and Fire Extinguishers in your area. If you smell smoke or actually see a fire, go to the nearest telephone and press '57'. This will connect you to the emergency telephone operator. Tell the operator WHAT the problem is, WHERE it is, WHO you are.

BE SPECIFIC and SPEAK CLEARLY and SLOWLY. The operator will contact all the necessary people. PAGER AND RADIO ETIQUETTE Pagers and radios are provided to assist us in the prompt delivery of services to the guests and our facility. The disruptive noise and unnecessary interruption should be kept to a minimum. The following guidelines are to followed while using pagers and / or radios: 1. Pager / Radio volumes should be kept at the minimum level possible.

2. Do not allow pagers to continue to 'beep'. They should be silenced immediately upon hearing the signal. 3. Pagers should not be used indiscriminately.

Messages that can wait until you see a person should not be conveyed by pager. 4. All necessary pages should be coordinated through the supervisor on duty. Do not page team members unless absolutely necessary.

5. You are DIRECTLY responsible for your assigned radio and / or pager. MAINTENANCE REPORTING Maintenance needs can only be repaired if the Facilities department knows about them. We are the eyes and ears of the maintenance team. All repair needs should be reported to your supervisor or clerk on duty.

The supervisor or clerk will then report the discrepancies to the Facilities department. If the repair has not been made in a reasonable amount of time it should be reported to the EVS / Housekeeping Manager. Welcome to the Housekeeping Department. Prior to your working on the floors, you will receive instructions on what is expected of you in your daily work requirements, and standards of cleanliness commensurate to the policies and procedures of The Reserve.

Your training will start in the training room where you will go over rules, regulations, policies, procedures, and view videotapes for your benefit. You will then move to an actual work area and will be shown how to clean and why it needs to be done in that order. You will be placed on a 90-day introductory period during which time your work will be evaluated. We " ll help you "fine tune" your performance, but you must fulfill our requirements for the position or dismissal could result. As a new team member, you will be assigned to a work area on a daily basis. All shifts are for 8 hours.

You will be expected to remain in your station unless given permission to leave by your Supervisor. Regular full time team members will work 40 hours per week unless business dictates otherwise. Please review your Team Member Handbook and this manual from time to time. Each and every person in our department is important to us. The EVS / Housekeeping Manager's office is always open to you for legitimate complaints or any discussions you feel necessary in order to complete your assigned duties. Welcome aboard as part of our Reserve Housekeeping Team!

HOUSEKEEPINGGuest Room Attendant Table of Contents Task 1: Arrive at work Page 15 Task 2: Grooming Standards Page 16 Task 3: Uniform Standards Page 17 Task 4: Clock In and Sign In Page 18 Task 5: Absenteeism and Tardiness Page 19 Task 6: Lunch and Breaks Page 20 Task 7: Lost and Found Page 21 Task 8: Guest Relations Page 22 Task 9: ADA Training Page 23 Task 10: Bloodborne Pathogens Training Page 24-25 Task 11: Handle Complaints Page 26 Task 12: Assignment Areas Page 27 Task 13: Key Control Page 28 Task 14: Amenities and Guest Supplies Page 29 Task 15: Cleaning Supply Caddies Page 30 Task 16: Linen Carts Page 31 Task 17: Room Cleaning Sequence Page 32 Task 18: Room Cleaning Order Page 33 Task 19: "DND" Rooms Page 34 Task 20: Enter Room Page 35 Task 21: Guest in Room Page 36 Task 22: Move Caddies Page 37 Task 23: Move Cart Page 38 Task 24: Inspect Room Page 39 Task 25: Empty Trash Containers and Ashtrays Page 40 Task 26: Enter Bathroom Page 41 Task 27: Clean Bathroom Door Page 42 Task 28: Dirty Terry and Linen Page 43 Task 29: Fresh Linen Page 44 Task 30: Clean Mirrors Page 45 Table of Contents - Continued Task 31: Clean Vanity and Sink Page 45 Task 32: Clean Toilet Page 47 Task 33: Clean Shower Stall and Walls Page 48 Task 34: Clean Bathtub Page 49 Task 35: Clean Shower Curtain Page 50 Task 36: Facial and Toilet Tissue Page 51 Task 37: Refresh Towels Page 52 Task 38: Replace Amenities Page 53 Task 39: Clean Bathroom Floor Page 54 Task 40: Making a Bed Page 55-57 Task 41: Clean Closet Page 58 Task 42: Clean Closet Doors and Tracks Page 59 Task 43: Clean Furniture Page 60 Task 44: Sofa, Chairs, and Cushions Page 61 Task 45: Clean Artifacts Page 62 Task 46: Clean Pictures and Frames Page 63 Task 47: Clean Under the Beds Page 64 Task 48: Clean Television Page 65 Task 49: Clean Clock / Radio Page 66 Task 50: Clean Lamps and Light Switches Page 67 Task 51: Clean Windows Page 68 Task 52: Clean Telephones Page 69 Task 53: Ice Bucket and Tray Page 70 Task 54: Align Drapes Page 71 Task 55: Nightstand Amenities and Periodicals Page 72 Task 56: Clean Entrance Door (s) Page 73 Task 57: Clean A / C Unit Page 74 Task 58: Guests' Personal Belongings Page 75 Task 59: Clean Baseboards and Ledges Page 76 Task 60: Vacuum Rooms Page 77 Task 61: Leave the Room Page 78 Task 62: Make-Up Cribs and Rollaway Beds Page 79 Task 63: Return and Restock Cart Page 80 Table of Contents - Continued Task 64: Return Caddies Page 81 Task 65: Clean Vacuum Page 82 Task 66: End of Shift Page 83 Task 67: Returning to The Reserve After Shift Page 84 Richey Standards Page 85-89 Training Acknowledgement Page 90 HOUSEKEEPINGGuest Room Attendant Task 1: Arrive at Work PROCEDURE STANDARD Park in the designated area for team members. Lock your vehicle and do not leave any valuables in your vehicle. Park in only one parking space. Exit the team member parking area and walk to the team member entrance. Guest elevators will be used to get to your designated floors and for breaks only. Follow the procedures as outlined.

Parking in any unauthorized area will result in your vehicle being ticketed by Security. You may also receive verbal and / or written disciplinary action up to, and including, termination. Ensure your vehicle is secure before departing to the work place. If you are returning as a customer, team members may park in customer parking. HOUSEKEEPINGGuest Room Attendant Task 2: Grooming StandardsPROCEDURE STANDARDTeam members must follow good grooming and hygiene habits daily. Before reporting to work you must: Shower.

Brush teeth. Freshen breath. Use deodorant. Wear fresh undergarments, hose, and socks.

Hands and nails must be clean. Nails kept to a medium length. No nose jewelry. Hair (Women & Men): Must be neatly trimmed and groomed (extreme styles are not permitted. No dread locks or plaits). Long hair must be pulled back away from the face in a bun or braid, etc.

Men's hair should not extend below the collar. Moustache's are to be kept neatly trimmed and not grown below the lower lip. Side burns must not extend below the earlobe. Team members are expected to be well groomed and have a professional appearance at all times.

HOUSEKEEPINGGuest Room Attendant Task 3: Uniform StandardsPROCEDURE STANDARDTeam members are to keep their uniforms as follows: Cleaned and pressed at all times. Free of odors and stains. Free of tears and holes. Properly fitted.

Shoes must be kept as follows: Clean Free of holes or run down heels. Black and closed-toed. Acceptable jewelry is as follows: Earrings no bigger than a quarter (. 25 cent coin).

Gold, silver or pearl only. One wristwatch. Two rings per hand. Purses, personal pagers, cellular phones, coats, jackets, etc. are not allowed in the hotel tower. These items should be checked in and stored in your wardrobe bag. Team members must wear the entire uniform at all times while on duty.

Your name badge is considered a part of your uniform and MUST be worn at all times. HOUSEKEEPINGGuest Room Attendant Task 4: Clock In and Sign IN PROCEDURE STANDARDEnter through the team member entrance and proceed to the time clock. Clock in using your card with the bar code strip attached to the back. Slide the card through the slot with the bar code pointed towards you. When the green light appears, you are clocked in. The bar code is not working if the red and green lights appear.

If for any reason you cannot clock in using the bar code system, see your immediate supervisor. Report to the Housekeeping Office to sign in. You are never to sign in and out at the same time. Check with your supervisor for your assignments. All hourly team members must clock and sign in at the start of their shift. HOUSEKEEPINGGuest Room Attendant Task 5: Absenteeism and Tardiness PROCEDURE STANDARD Regular attendance and being on time for your scheduled shift is expected.

Absence. If you are not able to come to work, you are responsible for personally contacting the 24 hour Housekeeping Sick Call Message Line at 567-7390. You are required to call at least two hours prior to the start of your shift. If your absence continues for several days, you must call in every day.

If you miss five or more consecutive days of work, a leave of absence is required, which must be approved in writing. If your absence is for medical reasons, an authorized medical release will be required before you are allowed to return to work. Tardiness: If you are going to be late in reporting for your scheduled shift, you must contact the Housekeeping Office as early as possible. Failure to give notice when not reporting to work will be considered a no call-no show. HOUSEKEEPINGGuest Room Attendant Task 6: Lunch and Breaks PROCEDURE STANDARD LUNCH BREAKS: Team members receive a 30-minute lunch break. Travel time to and from the employee dining room is included in your break time.

All team members are provided one free hot-line meal during each eight or ten hour shift worked. BREAKS: Team members are entitled to two 15-minute breaks in an eight or ten hour shift. The first break will be taken 2 hours after the start of your shift. The second break will be taken 2 hours before the end of your shift. You must sign out and in when taking your breaks. The sign-in sheet is located in the Housekeeping office.

All breaks must be taken in the employee dining room or the assigned smoking area outside the team member entrance. After your meal or break, clean your table and / or ashtray. No food or beverages may be removed from the employee dining room. Team members are not allowed to bring guests into the employee dining room.

Lunch and break times will be enforced and adhered to by all team members. HOUSEKEEPINGGuest Room Attendant Task 7: Lost and Found PROCEDURE STANDARDAny item found in the casino or public areas will be turned in to Security. All articles (regardless of where they are found) and money found in the non-gaming areas will be held for a period of 30 days. If the article or money is not claimed or the owner cannot be located, the finder may claim it. Any lost and found that is found in vacant rooms will be put in a clear plastic bag with the lost and found ticket properly filled out. The lost and found ticket should have the room number, date, item (s), and your name.

Immediately after bagging and tagging lost and found items, call the Housekeeping office to have the house person pick them up. Lost and found items are not to be left in linen rooms or carts. Lost and found will be held for 30 days. Any unclaimed lost and found will be returned to the GRA.

Valuables may be an exception. All unclaimed lost and found items must have a Package Pass signed by the Department Manager to leave the property. This procedure will ensure that lost items can be retrieved by the owner. HOUSEKEEPING Guest Room Attendant Task 8: Guest Relations PROCEDURE STANDARD Should a guest ask for assistance, their request becomes a priority. If you can service them, then do so in a quick and efficient manner. If not, then clearly communicate their request to a supervisor.

Remain positive; NEVER be impatient with a guest. Be attentive to guests at all times. Smile and be courteous. Maintain a friendly "on stage" attitude and use the guest's name as often as possible. Be knowledgeable of the Hotel / Casino facilities and hours of operation to answer any potential questions and up-sell the property.

Establish eye contact and maintain good posture. When speaking with guests, remain until the conversation is completed. ALWAYS invite a departing guest back to the property. All requests from a guest are to be handled quickly and efficiently until completion. Guests should be made to feel pampered and welcome. Answer all questions from a guest correctly and courteously.

If you don't know the correct answer, contact your supervisor or the Housekeeping office. Always use the guest's name and "Ma " am or "Sir" when speaking to a guest. Team members are not to congregate in groups on the floors. HOUSEKEEPINGGuest Room Attendant Task 9: ADA TrainingPROCEDURE STANDARD Review and understand the following articles: Introduction to the Americans with Disabilities Act. General Americans with Disabilities Act Training: Blind and Visually Impaired. Hearing Impaired.

Physically Disabled. Copies of these articles will be made available in your departmental orientation. Your signature on the Training Acknowledgement confirms that you have reviewed and understand the Americans with Disabilities Act. HOUSEKEEPINGGuest Room Attendant Task 10: Bloodborne Pathogens TrainingPROCEDURE STANDARD You will receive an oral presentation and see a video during your initial training.

Team members who could potentially be exposed to infectious materials should: Use the protective equipment furnished. Wash their hands before breaks and meals, and never eat or drink around infectious materials or waste. Team members who are exposed should: Immediately wash the contacted area with soap and water, notify your supervisor and complete an accident report with Security. Be evaluated and, if needed, be transported to a medical facility for treatment. All team members will wear latex or rubber gloves while cleaning. Your signature on the Training Acknowledgement confirms have reviewed and understand the Bloodborne Pathogens Training.

HOUSEKEEPINGGuest Room Attendant Task 10: Bloodborne Pathogens Training - ContinuedPROCEDURE STANDARDAny team member who discovers a syringe should immediately call down to the Housekeeping Office. A Houseperson or Supervisor will properly dispose of the syringe. Do not use your hands or feet to compress the trash. Do not pick trash out of containers.

Remove the liner and dump the contents into another container. Always hold trash bags away from the body. This ensures that no sharp objects can stick or cut the team member. Broken glass, which may be contaminated, should not be picked up with the hands. Broken Glass must be removed by mechanical means such as tongs or by using a broom and dustpan to sweep it up. HOUSEKEEPINGGuest Room Attendant Task 11: Handle Complaints PROCEDURE STANDARDWhen confronted with a complaint, follow these procedures: Listen to the guest and do not interrupt.

Thank the guest for bringing the problem to your attention. Apologize to them. Agree to a solution. Act on the solution.

Follow up to ensure complete guest satisfaction. Notify your supervisor of all complaints. Be sincere. Show genuine concern for the guest's situation. Never argue with a guest or become emotionally involved. Never blame other departments or individuals.

Accept responsibility for rectifying the situation. Keep the guest apprised of the status of the situation. Handle all complaints courteously and professionally as stated. Resolve all guest complaints to their satisfaction. HOUSEKEEPINGGuest Room Attendant Task 12: Assignment Areas PROCEDURE STANDARD The Housekeeping Clerk and / or Supervisors will delegate assignments. Proceed to the area of assignment with your cleaning supplies and equipment.

Remain in your assigned area of work throughout your shift unless otherwise directed by your supervisor. DO NOT visit other team members in other stations. Visiting other team members while on duty is prohibited. HOUSEKEEPINGGuest Room Attendant Task 13: Key Control PROCEDURE STANDARD Sign in on the team member line of the sign in sheet.

Pick up the floor key (s)'s according to room assignments and sign out the key (s). All keys found in rooms, halls, etc., must be taken to the Housekeeping Office. When signing out the key, record the key number. Report lost keys immediately to the clerk AND your supervisor.

Ensure the key strap is not broken when receiving the key. The key is to be secured immediately upon receipt. Any keys assigned to you must be returned to the Housekeeping Office at the end of your shift. NEVER use your key to open a room for a guest. Explain to any guest requesting access to a room that, for their security and protection, you are not authorized to open rooms. Offer to contact your supervisor to assist them.

Sign out all keys in the log with the number legibly recorded. Keep the keys on your person and secured at all times. Keys must never be left on the cart, caddie, or in the door. Keys may not be given to anyone other than Department Managers, Housekeeping Supervisors, Housekeeping Clerks, Security personnel, the Manager On Duty, or the General Manager. Report any lost keys immediately to your supervisor AND the Housekeeping Clerk on duty.

Contact the Housekeeping Office from the house phone in the linen room to have your supervisor assist any guest requesting access to a room. HOUSEKEEPINGGuest Room Attendant Task 14: Amenities and Guest Supplies PROCEDURE STANDARDPick up the caddies with amenities from the linen room. Ensure the following items are on the linen cart: Information Kits. Comment Cards.

TV Guides. Envelopes. Stationary. Post cards. Folders. Information Papers.

Pens / Notepads". DND" / Service Signs. Laundry Bags. Laundry Slips. Trash Liners. Soap.

Shampoo. Lotion. Shower Caps. Room Tumblers. Coffee Mugs. All linen.

All chemicals. All caddies are to be properly filled for the daily needs of each amenity. Amenities are to be clean, free of dust, dirt and debris and have the labels intact. All carts are to be returned to the linen room with any unused amenities and guest supplies at the end of each shift. HOUSEKEEPINGGuest Room Attendant Task 15: Cleaning Supply CaddiesPROCEDURE STANDARDPick up the supply caddies and ensure the caddie is properly stocked with rags and chemical spray bottles. Ensure that the spray bottles are full, function properly and are properly labeled.

NEVER fill a spray bottle with a chemical other than what it is labeled for. The cleaning chemicals are: Glass Cleaner. Room Deodorizer. Furniture Polish. All-Purpose Cleaner. Sanitizer / Disinfectant.

Wonderfoam. The supplies needed are: Sponge. Cleaning Cloths. Dusters. Toilet Brush. Rubber Gloves.

Latex Gloves. All bottles are to be full. All bottles MUST be properly labeled. NEVER mix chemicals or fill a bottle with a chemical other than what it is labeled for.

All sprayers are to be functioning correctly. Hotel washcloths or terry may never be used for cleaning. Rags and cloths are to be freshly cleaned. All chemicals are to be handled according to OSHA standards. HOUSEKEEPINGGuest Room Attendant Task 16: Linen Carts PROCEDURE STANDARD Carts are stored in the linen rooms. Pick up your assigned linen cart and vacuum cleaner.

Make sure the cart is stocked with clean: Folded towels. Washcloths. Bath mats. Sheets.

Pillow cases. Vacuum. Facial tissue. Toilet tissue. Room tumblers. Coffee mugs.

Amenity Caddie. Guest Supplies. Cleaning Supplies Caddie. Keep the cart clean, neat, and arranged in proper order. Check the vacuum plug for exposed wires. Empty the dust cup when full.

Restock the cart with supplies as needed throughout the shift. Store carts properly. The cart is properly stocked. The cart is to be clean. No strings on the wheels. Never pull a cart, push it.

Never overload a cart. The vacuum should be: Free of dust. Free of dirt. Have no fingerprints. In good working order. Have no exposed wires.

Broken equipment is to be reported and returned to the Housekeeping office. HOUSEKEEPINGGuest Room Attendant Task 17: Room Cleaning Sequence PROCEDURE STANDARDTurn on all the lights. Open the drapes. Inspect the room. Strip the bed.

Pick up the trash in the room. Remove soiled linen from the bathroom. Remove soiled linen and trash from the bedroom. Bring the bucket, vacuum, and clean linen into the room.

Clean the room starting with the bathroom. Check the guest supplies and replace only the items that are less than 1/3 full or have 1/3 useful life remaining. Replace toilet tissue rolls that are less that 1/2 full. Make the bed.

Dust all furniture and fixtures. Vacuum the carpet. Visually inspect your work. Position the drapes. Spray the room with deodorizer. Turn off all the lights.

Remove the maid sign from the door and close the door. Mark the room on your maid report. Clean the room in the sequence stated. HOUSEKEEPINGGuest Room Attendant Task 18: Room Cleaning Order PROCEDURE STANDARDCheck the assignment sheet and begin in the following order: Early service requests. Checkouts. Occupied stay-overs.

Rooms are to be cleaned by category priority. HOUSEKEEPINGGuest Room Attendant Task 19: "DND" Roomprocedure STANDARD Remember: "Do Not Disturb" means DO NOT DISTURB! Report all "Do Not Disturb" rooms to the Housekeeping Clerk at 12: 30 p.m. If a checkout has a "DND" posted after 12: 30, the front desk will attempt to contact the guest. If no one responds to the phone, the floor supervisor will enter the room to determine its's tat us. If a stay over guest declines service or is posting the "DND" sign and you are unable to clean the room, note on the maid report the time of day and " DND".

All "DND" rooms are not to be disturbed and are to be called into Housekeeping by 12: 30 p.m. All rooms that are "DND" or refuse service for three consecutive days must be reported to your supervisor on the 3rd day. HOUSEKEEPINGGuest Room Attendant Task 20: Enter RoomPROCEDURE STANDARD Knock on the door with your knuckles and announce in a pleasant tone, "Housekeeping". Wait TEN (10) seconds, if no one answers the door, knock a second time and announce yourself as stated above. Wait TEN (10) seconds, if no one answers the door, knock a third time, open the door about six inches, announce "Housekeeping". Wait TEN (10) seconds; if no one answers the door enter the room.

If the guest answers after you knock politely indicate that you will return later, then proceed to your next guest room. If the guest is sleeping, quietly withdraw from the room. If you are working and the guest returns, politely inquire if the guest would like for you to return later. If the guest wants you to continue, follow the "Guest in Room" procedures. Knock on the door three times before entering and announce in a clear, moderate voice, "Housekeeping". Wait ten (10) seconds between knocks.

Do not knock with your keys or any other object. The guest room must always be open when a staff member is working inside. Linen may never be used as a doorstop. Never allow other team members or friends in the room unless authorized by the floor supervisor.

NEVER, under any circumstances, leave an open room, whether occupied or vacant, unattended. You MUST CLOSE and LOCK all doors any time you leave a room. HOUSEKEEPINGGuest Room Attendant Task 21: Guest in RoomPROCEDURE STANDARDWhen a guest requests that you enter and clean the room while he / she remains: Tell your supervisor the room number and the time you are entering the room. If your supervisor is not on your floor, use the house phone located in the linen room to report the room number and time to the Housekeeping Clerk.

The door, as always, will remain open. When you have completed servicing the room, notify your supervisor and / or the Housekeeping Clerk. This procedure is for YOUR protection and must be followed exactly as written. NEVER allow anyone, including guests with a room key, into the room without notifying your supervisor or the clerk. The supervisor or office is to be called prior to entering a room while the guest is in the room. Doors are to remain open.

The supervisor or office is to be called after leaving the room. No unauthorized persons are allowed in the room. All guests are greeted with the appropriate salutation and smile. Maintain eye contact and posture when interacting with the guests. HOUSEKEEPINGGuest Room Attendant Task 22: Move CaddiesPROCEDURE STANDARDPlace the caddies on the floor inside the room. Place the clean linen on a chair or a bench.

Never leave the vacuum or other equipment unattended in the hallways. Do not place clean linen on the floor. HOUSEKEEPINGGuest Room Attendant Task 23: Move Cart PROCEDURE STANDARD Pull the linen cart up to the door with the linen side facing the entrance. Place the linen cart completely in front of the door and flush with the wall.

Keep the vacuum and other equipment in the rooms. The linen cart is placed at the door, as close as possible to the doorframe, with the linen side facing the room. NEVER leave the cart, vacuum, or other equipment unattended in the hallways. These items must be returned to the linen room when you are on break, at lunch, etc. Access to the room should be blocked by the linen cart when in the room cleaning. HOUSEKEEPINGGuest Room Attendant Task 24: Inspect RoomPROCEDURE STANDARDTurn on all the lights, open the drapes fully and open all the drawers.

Turn in all items left by guests that have checked out, including liquor, paperwork and any money, tokens or chips exceeding $20.00 as "Lost and Found". Report any burned out light bulbs to your Supervisor or Houseperson. Check for missing furniture or equipment and report the missing items to your Supervisor or the Housekeeping Office immediately. Turn on the television and radio and check that they are in proper working order. Tune the television to channel 00, the hotel information channel. Ensure the time on the clock is within three (3) minutes of the time on the television.

Re-set clock time as necessary. Turn both units off. Check for repairs needed and report to the floor supervisor or note on the assignment sheet. Every room is checked upon check out: All lights function properly. The drapes work.

The drawers open easily. The television and radio function properly. No missing / damaged furniture, fixtures or equipment. Guest clothing should be neatly handled. Do not touch any money, wallets, purses, jewelry, or valuables in occupied rooms. Call your supervisor for instructions.

All lost and found items MUST be bagged, tagged and called in immediately. Give all maintenance requests to the Floor Supervisor. HOUSEKEEPINGGuest Room Attendant Task 25: Empty Trash Containers and Ashtrays PROCEDURE STANDARDEnter the bathroom and pick up the trash container and all the trash from the bathroom. Dump the trash in the trash bag of your linen cart and place wastebasket on the floor by your cart. Enter the bedroom and pick up the wastebasket. Moving in a right to left direction, pick up all the trash in the room, check that all cigarette butts are extinguished before dumping ashtrays, then dump trash in the trash bag on the linen cart.

Wipe the containers, inside and out, with a damp cloth, dry and replace the liner. Place one wastebasket in the bathroom between the toilet and the counter top and the other on the hallway side of the dresser. Pick up all the ashtrays, place them in the bathroom sink and wash thoroughly with all-purpose cleaner and warm water. Dry completely. Check the condition of the matches and place them with the logo up inside the ashtrays. The wastebaskets should be dry, with no streaks, fingerprints, or odors.

Clean all the ashtrays. Make sure that they are dry, free of butts, ashes, smudges or chips. Leave matches that are full with no marks or scratches. Ashtray placements: Center of the table. On the nightstand. On the bathroom counter in front of the water tumblers.

Emptying the trash can be a safety hazard. Do not put your hand inside the container. HOUSEKEEPINGGuest Room Attendant Task 26: Enter Bathroom PROCEDURE STANDARDEnter the bathroom and spray Wonderfoam on tub and shower walls. Squirt bowl cleaner in the toilet and let it stand. Do not touch any money, wallets, purses, jewelry, or valuables. Remove used water tumblers, coffee mugs, coffee decanters and ice buckets.

Place these items in the dirty glassware rack of your linen cart. Clean the coffee maker and condiment tray with Wonderfoam. Rinse and dry. Replace coffee pot. Replace coffee mugs and condiments on tray. Scrub the tub and shower walls with a sponge.

Rinse with hot water and dry. Clean daily. Hotel bathrooms are for guest use only. Team members must use designated restrooms in the back of the house. HOUSEKEEPINGGuest Room Attendant Task 27: Clean Bathroom Door PROCEDURE STANDARDClean both sides of the door with a damp cloth and all-purpose cleaner.

Remove all scuff marks. Polish the hinges with a dry cloth. Wipe the doorknob with a clean, soft cloth until the knob is dry and has brilliance. Keep the bathroom door open.

Report any damages to your supervisor. Clean daily. Clean the door so there are no: Fingerprints. Smudges. Dust. Stains.

Streaks. Marks. Polish hinges and keep them dust free. Dust the ledges and the corners. Polish the doorknobs. HOUSEKEEPINGGuest Room Attendant Task 28: Dirty Terry and LinenPROCEDURE STANDARDRemove all used bath terry from the bathroom and place on the floor outside of the bathroom.

Remove the pillowcases from the pillows and place them with the dirty bath linen. Place the pillows, bedspread, and blankets on a chair. Check that the blanket, bedspread, pillows, and mattress pad are not soiled, damaged or worn. Check for any lost or forgotten items in the linen. Roll up the soiled linen and place it in the dirty linen bag on your cart. Place the pillows, bedspreads, and blankets on a chair.

Never leave them on the floor. HOUSEKEEPINGGuest Room Attendant Task 29: Fresh LinenPROCEDURE STANDARD Bring fresh linen back in the room including the following: Sheets of the proper size and color. One pillow case for each pillow. Place the clean linen on the chair.

All "reject" linen must be bagged, tagged and placed on your cart for the house person to pick up. NEVER mix, or dispose of, reject linen with the dirty linen. Fresh linen should be free of holes, tears, stains, or wrinkles. Bring only the correct amount of linen into the room.

Any bed disturbed in any way must be changed with new linen. HOUSEKEEPINGGuest Room Attendant Task 30: Clean Mirrors PROCEDURE STANDARD Spray the mirror using glass cleaner. Start at the top and work down to the bottom. Wipe the mirror until all the glass cleaner has been removed.

Use a clean, dry, lint-free, soft cloth to polish. Clean daily. Mirrors are to be free of: Hair. Streaks. Smudges. Hair spray.

Debris. Fingerprints. Cracks. HOUSEKEEPINGGuest Room Attendant Task 31: Clean Vanity and Sink PROCEDURE STANDARDUse all-purpose cleaner and a sponge for the counter top and sink. Rinse with hot water. Dry the entire surface of the sink and vanity, paying special attention to the chrome fixtures.

Polish all chrome. Make sure the sink drain-stop is in the open position. Wipe down the hardware beneath the vanity area. Replace water tumblers. In smoking rooms, replace ashtray. Personal toiletries in the bathroom should be straightened and neatly placed upright on a washcloth folded in half on the counter.

Report any repairs needed. Clean daily: No scum, mold, or soap build-up. No smudges. No hair. No odors. Ensure that there are no dripping faucets.

Ensure that there are no clogged drains. The chrome should be free of spots and prints. The vanity and sink must have brilliance. Personal toiletries placed on washcloth.

HOUSEKEEPINGGuest Room Attendant Task 32: Clean Toilet PROCEDURE STANDARDUse toilet bowl or all-purpose cleaner and a Johnny mop. Squirt under the rim of the bowl and let it stand a few minutes. Clean the following bowl surfaces: Rim. Seat.

Hinges. Base. Tank. Handle. Starting under the rim, swab the inside of the toilet, being careful not to splash any chemicals on yourself or in your eyes. Wipe down all hardware.

Thoroughly clean and dry the outside of the toilet. Flush until the water in the bowl is clean and to ensure it is functioning properly. Clean daily. The toilet must be clean with: No hairs. No debris. No scum.

No waste build-up. No dust. No stains. No odors. No spots. Make sure the toilet works properly.

Note: toilet bowl cleaner is not to be used on any other surfaces. HOUSEKEEPINGGuest Room Attendant Task 33: Clean Shower Stall and Walls PROCEDURE STANDARDPlace the dirty bathmat in the tub or shower stall and stand on the mat while cleaning the shower walls. Use Wonderfoam cleaner and sponge to wipe down all walls. Begin at the top and work down towards the bottom. Pay particular attention to corners and ledges. Clean the shower head and soap dishes.

Clean the faucets and all the chrome fixtures to remove any lime deposits. Rinse the shower stall with hot water after removing the bath mat. Turn off the shower and dry the walls and floor. Use a dry, clean cloth to polish the shower head. Notify your supervisor of any mildew, mold or scratches.

Use Wonderfoam cleaner and sponge to wipe down shower liner. Rinse with hot water. Clean daily. Shower stall and shower liners should be free of: Scum.

Soap. Hair. Mildew and mold. Water spots The shower head should be free of lime and mineral build-up. HOUSEKEEPINGGuest Room Attendant Task 34: Clean Bathtub PROCEDURE STANDARD Put the dirty bath mat on the floor and kneel on the bathmat. Using a tissue, remove all the hair and foreign material from the tub and drain.

Pull out the stopper and scrub thoroughly. Use Wonderfoam cleaner and sponge to wipe the tub beginning with the inside of the tub working high and on the sides to the drain. Then to the exterior including exposed plumbing. Scrub thoroughly, paying particular attention to the side of the tub, since this area accumulates the most soap residue.

Rinse thoroughly with hot water and dry the entire surface. Clean daily. The bath tub should be free of: Soap. Scum.

Hair. Mold and mildew. Water spots. The stainless steel should be shiny without spots and prints. Remove all watermarks from the chrome and fixtures. The drain should be clear and drain easily.

HOUSEKEEPINGGuest Room Attendant Task 35: Clean Shower Curtain PROCEDURE STANDARDCheck the shower curtain and liner for any stains, mold, holes or tears. Wipe down the shower curtain and liner with a dry cloth. Place the bottom of the curtain outside of the tub. Place the shower liner inside of the tub. Pull the curtain and liner halfway towards the shower head end.

Arrange the curtain in pleats. Remove and replace any soiled curtains. Place the curtain with the seam facing the inside of the tub. Replace the shower curtain with a clean one for all VIP check-ins. Clean daily. Shower curtain and liner should be free of: Scum.

Soap. Hair. Mildew. Ensure there are no stains, mold, holes or tears.

There is a hook for every eyelet in the shower curtain and liner. All hooks and seams should face inward. Pull the shower curtain and liner halfway open towards the shower head end with the shower curtain on the outside of the tub and the liner on the inside of the tub. HOUSEKEEPINGGuest Room Attendant Task 36: Facial and Toilet Tissue PROCEDURE STANDARDCheck the facial tissue supply. Wipe the chrome faceplate so there are no stains, smudges, or fingerprints. Replace tissue if less than 1/4 full.

Fold the top tissue into a "V". Cascade the toilet tissue over the top of the roll facing the guest. Fold the end into a "v". Replace the toilet tissue upon check out if the roll is less than half full. If the roll on the holder is half used in a stay-over, place a spare roll on top of the towel rack located above the toilet. The facial tissue should be no less than 1/4 full.

Polish the fixtures free of stains and dust. Place the toilet tissue face out. Put a "V" fold in both the facial and toilet tissue. Replenish daily if needed. Tissues are to be dry with no spots. HOUSEKEEPINGGuest Room Attendant Task 37: Refresh Towels PROCEDURE STANDARDPlace the towels, hand towels, and face towels as directed by your supervisor.

Fold them as directed by your supervisor. Place the bathmat over the bathtub and fold as directed. Required amounts: 3 bath towels, 3 hand towels, 4 wash cloths, 1 bath mat, 1 bath rug (suites only). Set the towels to par and place as designated by the Executive Housekeeper. All towels are to be even in width and hung evenly lengthwise.

The towels should be free of stains, holes, tears and wear. HOUSEKEEPINGGuest Room Attendant Task 38: Replace Amenities PROCEDURE STANDARD Set the amenities to par and place them as designated by the Executive Housekeeper. Hotel promotion cards. Envelopes (3).

Stationary (3). Postcards (2). Pens (2) DND sign. Bible. Telephone book.

Laundry bag. Laundry valet slip. Comment card. Milk and Honey soap. Glycerine soap. Shampoo.

Lotion. Shower cap. Mending kit. Guest Service Directory. Soaps / bottled amenities removed only if 2/3 depleted & replaced with fresh amenities. In checkouts, remove and replace all used amenities.

Maintain amenity par levels daily. Soaps / bottled amenities removed only if 2/3 depleted and replaced with fresh amenities. Amenities are to be placed as follows: Envelopes, stationary, postcards and pen in Guest Service directory. Milk and Honey soap, shampoo, lotion, shower cap, and mending kit on a washcloth folded in half in the amenity tray on bathroom counter. Glycerine soap in bathtub. Queen Rooms - Bible, telephone book, laundry bag and valet slip in top nightstand drawer.

King Rooms - Bible in top drawer of left nightstand and telephone book, laundry bag and valet slip in top drawer of right nightstand. HOUSEKEEPINGGuest Room Attendant Task 39: Clean Bathroom Floor PROCEDURE STANDARD Sweep away the debris and dust. Pay particular attention to the corners and behind the toilet. Use a damp rag to pick up hairs.

Remove scuff marks. On your hands and knees, using a sponge and all-purpose cleaner, wash the entire bathroom floor. Sweep all floors daily. Floors are to be free of: Dirt. Dust.

Hair. Footprints. Scuff marks. Spots.

Stains. HOUSEKEEPINGGuest Room Attendant Task 40: Making a Bed PROCEDURE STANDARD Strip the bed of dirty linen. Inspect the mattresses and pillows for stains, soil, wear and damage. Make sure the box springs and mattresses are properly aligned.

Check that the mattress pad is clean and place it flush with the head of the bed. Select the appropriate size sheet for the bed and open it out over the top of the bed making sure all the sides fall evenly. METHOD NO. 1 At the top of the mattress, tuck the sheet completely under the mattress. Place the top sheet on the bed, wrong side up, with the wide hem of the sheet aligned with the top edge of the bed. Make sure the sheet is centered. Tuck the remaining sides under the mattress making a "hospital corner" with each corner.

Place the blanket on the bed. Align the top edge of the blanket 6" below the top edge of the bed. All the linen is clean, pressed free of tears, holes and stains. Place the blanket, bedspread, and pillows on the chair, not the floor. The sheet size is designated by the color of thread along the bottom of the sheet. The blanket edge should be 6" from the top of the bed.

Double fold the sheet over the top of the blanket. The bedspread should be free of tears, holes, stains, wrinkles, centered, hung evenly and completely cover the pillows. 2 pillows on each double bed. 3 pillows on a king bed. Pillows should be the appropriate size, height, and fluffed up. The completed bed should appear "tight" and free of wrinkles.

Triple sheet all VIP level rooms. HOUSEKEEPINGGuest Room Attendant Task 40: Making a Bed, ContinuedPROCEDURE STANDARD Tuck the blanket at the bottom of the bed and make "hospital corners". Turn the top sheet over the top edge of the blanket. Double fold with the first fold being 2" or less so the second fold covers up the edge of the sheet. Center the bedspread on the bed. Fold the top of the spread back, leaving 6"-8" uncovered.

Make sure all the sides of the spread fall evenly to the floor. Fluff the pillow by lightly punching, first side-to-side, then end-to-end. Lay the pillow on the bed. Smooth pillows from the middle to the outer edges. Open the end of the pillowcase and slide it over the pillow towards you. Tuck in both ends of the pillowcase to make the "envelope" fold.

Place the pillows at the head of the bed against the headboard and cover with the top edge of the spread. Smooth spread and remove wrinkles. HOUSEKEEPINGGuest Room Attendant Task 40: Making a Bed, ContinuedPROCEDURE STANDARD METHOD No. 2 Same as method No. 1 except move around the bed and complete each step. Use this method for king beds.

METHOD No. 3 Same as method No. 1 except begin at the bottom of the bed and work towards the head of the bed. Note: On the VIP level, "Triple Sheet" beds by placing a third sheet on the top of the blanket and align the top edge of the sheet with the top edge of the blanket. Turn the second sheet over the top edge of the blanket. HOUSEKEEPINGGuest Room Attendant Task 41: Clean Closet PROCEDURE STANDARDOpen the closet door and remove any debris. With a damp rag and all-purpose cleaner, wipe the closet shelf, rod, and walls.

Use a step stool only to access hard to reach high areas. Place the hangers as directed by Housekeeping. Check for broken hangers. Replace if needed. Each closet must contain 10 hangers. Five male and five female hangers.

Vacuum the closet floor. Sweep the edges and corners with a broom. Wipe the luggage rack with a clean, lint free rag to remove soil, dust and fingerprints. Fold the luggage rack and place it centered on the back wall of the closet. Report missing or damaged "Duties and Liabilities of Innkeepers" and "Check Out Time / Room Rate cards to your supervisor. Clean daily.

The closet should be free of: Dust. Dirt. Debris. Do not leave dust in the corners of the shelf. Vacuum the floor and corners. The edges should be free of dust.

Every room must have a "Duties and Liabilities of Innkeepers" and "Check Out Time / Room Rate card posted on the closet wall. HOUSEKEEPINGGuest Room Attendant Task 42: Clean Closet Doors and Tracks PROCEDURE STANDARDClean the surface of the closet door with a damp rag and all-purpose cleaner. Clean the mirrored doors with glass cleaner. Sweep the door track with a broom and wipe with a damp rag and all-purpose cleaner.

Clean daily. Vacuum the floor, corners and tracks. HOUSEKEEPINGGuest Room Attendant Task 43: Clean Furniture PROCEDURE STANDARD Using furniture polish and cloth, dust all surfaces of all furniture, including the insides of all drawers. Report any damages to Housekeeping.

Clean daily. HOUSEKEEPINGGuest Room Attendant Task 44: Sofa, Chairs, and Cushions PROCEDURE STANDARD For small organic stains, wipe clean with a damp cloth and all-purpose cleaner. Clean small oil based spots such as tar, grease, ink, lipstick, blood, gum, etc. with spot remover for upholstery and fabric after consulting with your supervisor. Notify your supervisor of missing items or stains, tears, holes, etc.

Clean daily. The fabric must be free of: Stains. Tears. Holes. Dirt. Notify your supervisor of missing or damaged items.

HOUSEKEEPINGGuest Room Attendant Task 45: Clean Artifacts PROCEDURE STANDARDClean artifacts such as lampshades, light bulbs, knick-knacks, etc., with a damp cloth and all-purpose cleaner. Report damaged or missing items to your supervisor. Clean daily. HOUSEKEEPINGGuest Room Attendant Task 46: Clean Pictures and Frames PROCEDURE STANDARDClean picture frames with furniture polish and a soft cloth.

Clean glass with glass cleaner. Spray the entire surface with glass cleaner and wipe dry from the top to the bottom. Report any damaged or missing items to your supervisor. Clean daily. HOUSEKEEPINGGuest Room Attendant Task 47: Clean Under the Beds PROCEDURE STANDARDRemove all debris from under the bed.

Vacuum around the bed pedestal with the handle lowered. Turn in all found items to the Housekeeping Lost and Found. Clean daily. HOUSEKEEPINGGuest Room Attendant Task 48: Clean Television PROCEDURE STANDARD Dust the television housing with furniture polish on a soft cloth. Clean the television screen with glass cleaner and a soft cloth.

Clean the Nintendo game pad and remote control with a damp rag and all-purpose cleaner. Report damaged or missing units to your supervisor. Clean daily. HOUSEKEEPINGGuest Room Attendant Task 49: Clean Clock / Radio PROCEDURE STANDARDClean the entire unit with a soft cloth and furniture polish. Clean daily. HOUSEKEEPINGGuest Room Attendant Task 50: Clean Lamps and Light Switches PROCEDURE STANDARDTurn on the lamps to ensure the bulb works.

Turn it off. Report any burned out bulbs to your supervisor. Dust the lampshade with a feather duster. Dust the base of the lamp and bulb with a clean, soft cloth. Wipe the switches clean with a damp cloth and all-purpose cleaner. Clean daily.

The lamp base, shade and switches must be free of: Dust. Dirt. Fingerprints. Smudges. HOUSEKEEPINGGuest Room Attendant Task 51: Clean Windows PROCEDURE STANDARD With the drapes fully open, clean the inside of the window with glass cleaner and a soft cloth. Clean the windowsill and frame with a damp cloth and all-purpose cleaner.

Report damages or needed repairs to your supervisor. Clean daily. The inside windows must be free of: Dust. Dirt. Smudges.

Streaks. Fingerprints. HOUSEKEEPINGGuest Room Attendant Task 52: Clean Telephones PROCEDURE STANDARDClean the receiver, base, and bottom of the base with a damp cloth and all-purpose cleaner. Report damaged or missing phones to your supervisor. Clean daily. Telephones must be free of: Dust.

Dirt. Smudges. Fingerprints. HOUSEKEEPINGGuest Room Attendant Task 53: Ice Bucket PROCEDURE STANDARD Always replace ice bucket with a clean one.

Replace if cracked, dirty, or missing. Replace daily. Must be free of: Dirt. Dust. Cracks. HOUSEKEEPINGGuest Room Attendant Task 54: Align Drapes PROCEDURE STANDARDOpen the drapes fully while cleaning the room.

Before leaving, align the drapes by pulling them completely closed, and then open each drape 12" from center. Vacuum the drapes the first Monday of every month. Open each drape 12" from center. HOUSEKEEPINGGuest Room Attendant Task 55: Nightstand Amenities and Periodicals PROCEDURE STANDARDPlace a notepad, with a pen centered on top, behind the telephone on the nightstand. In standard rooms, stand the telephone information card in the giraffe on the nightstand lamp. In suite rooms, stand the telephone information card on the end table by the window.

Replace all missing, worn or used desk a.