Staff In The Travel And Tourism Organisation example essay topic

The economic climate If people have a good job and have good standard of living they will be able to afford to take holiday / holidays. This is called 'the feel good factor'. Due to this increase in number of holiday, this will mean that more business for the travel companies which need to be fully staffed to meet this high demand. Thus resulting in a good healthy economy. On the other hand if the economy is bad state, sometimes called 'the recession' people will not be able to take holiday as the they don't have enough money to pay for the holiday. Due to this decrease in the number of holiday, staff in the travel and tourism organisation will be made redundant or have their working hours cut.

Consumer trends This is analysing and monitoring consumer trends so the organisation can find out what type of holidays consumer want in the present and also predicting what type of holidays they will take in the future. The current consumer trends are: Demand for high quality accommodation and other facilities. Growth in the popularity of long-haul destination, e.g. the Caribbean, Australia, USA, the Far East and South Africa. Growth in activity and special interest holidays and breaks. Increasing use of the internet to gather information and make bookings. Growth in the use of low-cost airlines service, such as Ryanair, Go, Buzz and Easyjet.

Demands for 'all-inclusive' holidays, where all food, accommodation, drinks, sporting activities and entertainment are included in the cost of the holiday. Employment trends There are currently some 2.1 million people employed in the travel and tourism industry. (The Department for Culture, Media and sports, 2003) since the 1980, tourism related employed has increased by over 43% in the UK, where are the total number has only risen only marginally. hotels and other accommodation 349,600 restaurants, caf " es, etc. 419,900 bars, pubs, clubs, etc. 459,500 travel agencies, tour operators 113,200 libraries, museums, other culture 79,100 sporting activities 360,000 Most of the sectors today in the UK have made a general mover for permanent contracts to short-term contracts. This method is cost saving for the organisation as they are only fully staffed during the peak seasons to meet the high demands (May to September).

The reason for the growth of this method is that the wages for the staff is the biggest expense for the organisations. This method is in favour for the organisation and is not always in the best interest for the employees, who lose out in the off peak seasons, job security and is very hard to make a career progression. The state of the industry The state of the industry has an effect on human resource planning. When the industry is in a good state the number of visitors and holidaymaker will also increase, thus resulting in higher staff number to meet the high demand. The reverse will happen if the state of the industry is in recession. Investment in the travel and tourism will also create other short terms employments such as building contractors e.g. building hotel, tourist attractions and environmental enhancement.

Skills shortages The general skill level in the UK is very poor and the government is committed to rise the UK workforce skill level. The industry suffers from customer service, languages and ICT (Information and communication technology). Location issues Most people don't like to travel far to work as this is an extra expense for the employees. The location of an organisation is very crucial and has to be suited for customers and employees alike. Also a big factor is that the location should be covered by one or more public transport e.g. buses and trains.

By having a good transportation link will make it easier for the customers and employees to get to thus retaining staff and regular customers. Competition for the employees The travel and tourism industry is a very competitive industry where many organisation are attempting to increase there yearly turnover (make profit). There are many ways in which the company can achieve this, one of the main is to attract and retain the best staff. This can be done by offering somebody from rival company a better salary. The only way the organisation can retain staff is by paying adequate pay, good working conditions and future progression..