Support Business Operations Operation Support Systems example essay topic
410 words
Information systems and technologies play a vital role in successful businesses and organisations. All types of businesses can improve their efficiency and effectiveness by using Information technologies, Information systems and Internet technologies. The collaboration of these three vital components creates a competitive advantage for a business in the rapidly changing market place. General Electric Company is a great example of how Information technologies and Information systems are necessary component for business success in today's market. The fear of loosing their market to their competitors is what spurred on General Electric to move to digitisation.
Their aim was to use the Internet to sell and purchase products and materials and also to streamline internal operations. The result was a faster workflow and quicker smarter decision-making. General Electric's strategic move has allowed them to get ahead of their competitors and is continue to expand. SUPPORT BUSINESS OPERATIONS Operation support systems create information products for internal and external use. There are three operation support systems: "A Transaction Processing Systems "A Process control Systems "A Enterprise Collaboration Systems Transaction Processing Systems (TPS) processes data from business transactions, updates operational databases and produce business documents. Data is processed in two ways: "A Batch Production "A Real time processing Batch processing is data that is collected over a period of time and is processed over time.
Real time processing is data that is immediately processed for example Point Of Sale. Information is sent to the regional computer for immediate processing. South stream Seafoods use TPS to track customer phone calls and sales transactions. It also helps management measure the efficiency and productivity of the sales staff. TPS is a very useful system in a business as it informs management of consumer preferences, gives an accurate forecast of sales and keeps track of stock levels. Process Control Systems are used by businesses to monitor and control physical processes, for example a petroleum refinery or steel manufacturers.
This system rapidly and accurately monitors and adjusts production processes. This system is cost and time effective as less manpower is required. Enterprise Collaboration Systems are support team, workgroup and enterprise communications and collaborations, such as e-mail and video conferencing. This system allows people to send and receive messages and attend meetings without a physical presence. This is done by video conferencing. These methods save time and unnecessary travel..
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