Customer example essay topic
(1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg. The Future Moving paper from the printer to the envelope does nothing to add value to business. It costs both time and money.
Postage, printing and personnel costs keep increasing and adding to bottom line. Twenty years ago, there was the promise of " The Paperless Office' and it is a promise that will probably never come to fruition. Since the mid-1980's, paper clutter has expanded exponentially on the average desk. (web) Not on original Reference Pg. The ability to record information which is relevant to a product and service will help ensure an exceptional customer experience.
The ability to access this information anywhere in the world is also key to supporting the customer. (web blueprint. html) Wireless devices such as laptops, Having prior knowledge of a customers needs, habits, and questions before or during every interaction and transaction can boost customer satisfaction. (Zueschner, Raymond. (1997). Communicating Today. Boston: Allyn and Bacon.) In this fast-paced Internet age, customers expect immediate and effective service. In response to this requirement, customer self-service has become an effective solution to support centers.
Responding to customers in a timely, meaningful manner can be the difference between keeping their business and losing them to a competitor. In the end, the goal of effective customer support is to increase the lifetime value of a customer. (web).