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  • Good Customer Service
    1,072 words
    'Customers for Life " Carl Sewell's book "Customers for Life" is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he expl...
  • Your Customers Value And Need In Order
    512 words
    Author: Sor anno, Valerie - Discount Store News Title: Customer profiles are key to loyalty, February 8, 1999 The author makes a very good point in that understanding the drivers behind customer loyalty can be an important step in increasing earnings and profits. I agree in the fact that you need to sell products that your customers value and need in order to be successful. Although that concept seems simplistic, companies still try to market products that it thinks the customer values. Determin...
  • Secure E Commerce Web Site
    659 words
    The E-Commerce Opportunity secure e-commerce Web site can provide businesses with powerful competitive advantages, including increased online retail sales as well as streamlined application processes for products such as insurance, mortgages, or credit cards. E-commerce credit card sales can be especially lucrative: according to independent analysts, cash transactions on the Internet will reach $9 billion in 2000, and $30 billion in 2005. By offering products and services on the Web, businesses ...
  • Successful Online Business Plan
    1,186 words
    The definition of e-Commerce, in Webster's Dictionary, is 'commerce that is transacted electronically, as over the Internet'. People can track their finances online through the Internet. Why track personal finances and pay bills over the Internet? The main two reasons: 1) tracking finances through the Internet has economical advantages, and 2) the efficiency of the Internet. One of the most popular Internet myths is the claim that building an online store is easy. The myth is a belief that all t...
  • Better Customer Relationships
    444 words
    Introduction Even now, customer relationship management (CRM) is in its growth stage. Until recently, diverse individuals defined this concept differently. As the name suggests, the primary focal point is placed on the customer. If a company develops better customer relationships, it also improves business processes as well as its profits. In general CRM, is a more efficient automated method used to connect and improve all areas of business to focus on creating more solid customer relationships ...
  • Business From Existing Clients And Customers
    555 words
    In an article written by Laura Schneider, titled "Customer Relationships Are Key to Your Marketing Strategy" July 2003, she states that she could show a business how to increase sales by 50% without increasing a marketing budget. Her research indicates businesses have inactive customers that the owners believe will stay with the company, without maintaining or trying to grow in the relationship. Business owners often wonder why haven't they heard from a customer or if they left, why did they lea...
  • Marketing In The Automobile Detailing Business
    438 words
    This paper will discuss environmental scanning, marketing procedures, and describe how the environment affects marketing in relation to the automobile detailing business. Environmental scanning is the process in which a firm continually collects and evaluates information about its external environment. There are six main categories of environmental data to consider when evaluating marketing decisions. These are social forces, demographic forces, economic forces, technological forces, political a...
  • Customer
    356 words
    Demand Replaced by Need; is Technology Viable or a Risk? The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost t...
  • Of Amazon's Customer
    1,924 words
    The first thing to know about Amazon's business design is that there are no physical stores as opposed to Barnes and Noble that have retail outlets in every state of the U.S. and all around the globe. This poses a problem for Amazon because e-business requires very active customers. The customer has to know what they want and the customer has to know how to use and navigate the Internet. Delivery costs are higher for Amazon when compared to Barnes and Noble because when a customer goes to Barnes...
  • Responsible Businesses
    539 words
    Social responsibility is a business code of ethics which affects the behavior not only towards the environment, but also to its customers, employees, and investors. These responsibilities are not only for the corporation but also for the investors and operators. The responsibilities of any business should always consider its behavior towards society. The areas of social responsibility that are the most important in any business are its affect on the environment, customers and its employees. A re...
  • Non Core Business Processes And Functions
    1,097 words
    To any industry, the challenge is clear: you must deliver unparalleled service and value to your customers. In industry, continuous change has become the norm and the challenge to management is to create a flexible and dynamic e-Business infrastructure that promises to accelerate speed-to-market, satisfy customers' demands, and deliver profitable growth. Comparison of an Industry The evolution of e-Business has changed the way that companies in every industry must operate to achieve profitable g...
  • Bt's Customer Service Advisors Aim
    2,351 words
    About BT Name: British Telecommunications Business: Telecommunications, Telephones, Lines for transferring data Customers: The public (Anyone wishing to communicate through a range of media) Location: Nationwide Mission Statement: Our ambition is to be the best provider of communications services and solutions for everybody in the United Kingdom and for corporate customers in the rest of Europe, with global reach through partnerships Social Mission Statement (BT Better World) We aim to be at the...
  • Richer Sounds Customers
    2,579 words
    Customer service is the amount to how a business satisfies its customer's needs. Customer service consists of offering fair prices, products etc. clear information, efficiency within the business, responding to enquiries and many more. There are two types of customers; they are internal and external customers. Internal customers help the business to supply high quality products to their outside customers. External customers are the buyers of the goods and services for their own use. Richer sound...
  • Non Target Customer The Treatment
    653 words
    In any market, there are different kinds of customers. They are Core Customers, At-Risk Customers, Non-profit Customers and Spinners. Many a times you find a number of companies that treat customers like kings. A famous example is that of Nordstrom store accepting a set of tire chain from someone who claimed to have bought it from there even though they do not sell tire chains. What most of us do not realize is that these customers who receive such royal treatment are not the Non-profit Customer...
  • Customers And The Business
    774 words
    When an owner is interested in going into business they must consider first whether they would want to start up a new business from scratch or by purchasing a business. Some business may be inherited, restarted form a previous business failure or bought by employees from the owners. Though the most common option is setting up a new business from scratch, which approximately 70% of businesses start. According to the case study, petal works have considered to establish their business from scratch....
  • New Chapter In Customer Relationship Management Ecrm
    3,158 words
    ECRM: CUSTOMER RELATIONSHIP MANAGEMENT IN THE INTERNET ERA Abstract Technology has helped fuel the growth of CRM strategies. The evolution of CRM is moving forward with e - business evolutions. eCRM is the new strategy of customer relationship management in the Internet era. This paper addresses the basics of CRM and what is eCRM, explains the relationship between technology and eCRM and introduces the 4 principles of eCRM. Introduction The growing waves of merger and acquisition in the internat...
  • E Government Business Model E Government
    372 words
    E-business (EB) is the application of electronic technology to business. Business is all the transactions involved in supporting or the activity of buying, selling, trading, or delivery of goods, services or products (Funk, 2003). IBM defines e-business as the process of using Web technology to help businesses streamline processes, improve productivity and increase efficiencies. EB enables companies to easily communicate with partners, vendors and customers, connect back-end data systems and tra...
  • Development Of The E Business Strategy
    821 words
    To build an effective strategy, business leaders must involve may parts of the business. This helps to ensure that the e-business solution is tightly integrated into the business and business strategy. Some things that should be considered when building the strategy: What are the core business objectives of the e-business initiative (including an examination of what competitors are doing and what lies ahead in the market place)? Which of the company's products and services will be involved in th...
  • Perfected Customer Service
    463 words
    "Michael Dell of Dell computers started building his first computers when he was 16 years of age", explains FSB Magazine. He bought an Apple II computer and took it apart and learned about how computers worked. After that he would go into upgrading his friends computers for profit. Michael would later drop out of University of Texas as premed student to open a small office and upgrade computers. Since then the company has been growing at an incredible rate. Dell has crushed the competitions, suc...
  • Building Customer Loyalty
    1,528 words
    As the world economy expands, customers have more choices for where they get their products and services. Satisfying customers is no longer enough. Even satisfies customers have many options that can easily attract them away from their current supplier. Retaining customers requires building loyalty, which not only includes customer satisfaction, but also and emotional response that keeps customers coming back for more, which is customer loyalty. This paper will discuss what customer satisfaction...

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