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  • Quality Atmosphere Service To Our Customers
    494 words
    In our business world we have to provide quality atmosphere service to our customers. The purpose for this introduction is to explain how we treat our internal and external customers in order to provide satisfaction. The base of this executive summary will be on where we work at with our current employer or former. The information collected for this executive summary will be on my last employer. My former employer was Eppies Restaurant. Mainly this small business was in Madera California. Now th...
  • Good Customer Service
    1,072 words
    'Customers for Life " Carl Sewell's book "Customers for Life" is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he expl...
  • Customer And Employee Satisfaction Through Corporate Surveys
    1,208 words
    A satisfaction mirror is based on the relationship between customer and employee satisfaction. For example, when customers are generally satisfied, employees are at least equally satisfied. When this phenomenon occurs, corporate earnings increase. However, our situation is slightly skewed from this traditional Service Profit Chain relationship. Our earnings grew 20% between 1994 and 1996 while employee satisfaction decreased 7% over the same period. Since we have such a disconnect, our satisfact...
  • Customer Service Surveys To The Card Members
    1,434 words
    Measuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future, like most credit card companies, they want to be competitive and res...
  • Customer Drives Into An Albertson's Parking Lot
    816 words
    The Grocery Store War Every person must buy groceries. In Brevard County, a consumer has three grocery stores where they can purchase food, Winn Dixie, Publix, and Albertson's. Although they are all grocery stores and they all sell food, they differ greatly in customer service. Consumers will shop where they best feel welcomed and receive superior customer service. Winn Dixie, a south eastern supermarket, has over 12 stores in Brevard County. Their company logo, "the beef people", definitely doe...
  • Management And Other Employees Motivation
    1,789 words
    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees' motivation. The working environment also affects both management and other employees' motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energi...
  • Customer Service Into Seven Steps
    2,403 words
    I am reviewing the book Super Service, by Jeff and Valerie Gee. I was initially attracted to this book due to the subtitle, "Seven keys to delivering great customer service... Even when you don't feel like it! ... Even when they don't deserve it!" The book promises to bring a new upbeat approach to serving customers on the front line and to make this job more meaningful to those who do. Upon first glance, the book looks overly simplified. I discovered, however, that it is well written, and makes...
  • Superior Service To The Customers
    721 words
    Silk & Soft Srl is a family-owned company whose field of activity is the catalog retail sales of silk textures including a home delivery service. Since it was found, in 2002, the company succeeded to form a network of devoted customers by constantly sending its product catalogues directly through mail and also offering highly qualitative materials imported mainly from Asian countries (China, India, Malaysia etc. ). During the first year, the business has proved to be quite profitable because of ...
  • Employee Of The 24 Hour Fitness Corporation
    836 words
    Organizational Behavior Terminology and Concepts Paper June 17, 2005 One major corporation that is affected by organizational behavior is the west coast based 24 Hour Fitness, Inc. The company operates and owns more than 300 fitness centers that offer aerobic, cardiovascular, and weight lifting activities to the company's more than 2.7 million members. Some locations offer even more amenities than those listed. The fitness centers are located in 16 states as well as Europe and Asia (web). In reg...
  • Loyal Kmart Customers
    1,489 words
    K-Mart Kmart is the #3 discount retailer in the United States behind Wal-Mart and Target. Kmart sells name brand and private label merchandise, mostly to low and mid - income families. It has more than 1,800 stores and currently employs more than 220,000 associates in all 50 states, Guam, Puerto Rico and the U.S. Virgin Islands and owns an e-trailer Blue Light. com. As of Jan. 30, 2002, Kmart had 124 Kmart Super centers that combine a full grocery, deli, bakery, video rental and 24 hour / seven ...
  • Employee Retention And Customer Service
    1,001 words
    Is There a Return on the Investment of Management Training? Customer satisfaction is no doubt dependent on a great number of variables. While it may be difficult to measure the actual benefits of training in terms of customer satisfaction, it appears essential to provide some type of training for employees to improve job performance. According to Smith (2001), staffs who have received formal training have been found to be up to 230 percent more productive than untrained colleagues working in the...
  • Train Customer Service
    555 words
    Have you ever been to a fast food restaurant and the employees treated you as if it was a burden on them to wait on you They are rude and sometimes even obnoxious and by the end of your contact with them, you do not really want to give that company your business anymore. Do you feel like laughing when you hear advertisements saying things like, Have it your way or Food, Folks and Fun because you know that you will not receive that type of service when you visit that establishment Well I have not...
  • Continental's Organizational Culture
    1,323 words
    ... 0's, the management of Continental believed that the only way to save the company was to lower airfares, and to reduce all possible expenses. In doing so, it demolished the product and their quality of service. For instance, in the early 1990's, pilots could earn bonuses if the fuel burn rate on their airplane fell below a specific amount. The program motivated pilots to fly slowly, which often resulted in missed arrival times. Because of the delays, it was sometimes necessary to divert cust...
  • Employees For Their Great Service
    669 words
    How Employees Affect Consumer Behavior Summary I am going to discuss how employees affect consumer behavior and what I believe are the best ways to improve their effectiveness. I will be drawing upon my experiences as a consumer and working in a retail environment. Comments No one fulfills your corporate philosophy or promotes your products and services more than your employees. They are like ambassadors representing the United States when the president can not be there in person. You need them ...
  • Every Customer In The Restaurant
    2,922 words
    Nicholas Marsh burn Peggy B. Price Honors English 12-3rd period 17 February 2005 Restaurant Management Running a restaurant can be one of the most stressful job as well as the most fun and rewarding job. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business's taff is important to running a successful restaurant, it is also essenti...
  • Nd Th T Employees
    820 words
    Dep? rtm ent Store X is? US rest? il high-end gene? l march? with? focus on qu? lily customer service. With more th? n 100 stores (mostly in l? re cities), Dep? rtm ent Store X employs 15,000 people. E? ch store h's 100 to 150 workers? nd 10 dep? rt ments r? ng ing from clothing? nd toys to h? raw? re? nd electronics. E? ch dep? rtm ent h?'s? supervisor who oversees six to 11 people. E? ch new employee is given orient? ti on tr? in ing consisting of? series of video t? pes on customer service, p...
  • Unethical Behavior With Customer And Employee Theft
    1,189 words
    Ethics, does it mean anything to businesses in today's society of social and economic behaviors? Defined by the American Heritage Dictionary, ethics is "the study of general nature of morals and of the specific moral choices to be made by individuals in their relationships with others; a set of moral principles or values" (Morris, np). Ethical practices include giving back to the community, honesty, and integrity. Opposite to this are unethical practices which are violations of governmental regu...
  • P Low Employee
    2,300 words
    Background The strategy behind the IBAX venture was to combine Baxter's experience in software applications with IBM's expertise in the computer related business. This partnership, however, failed to produce the financial and strategic aims of both Baxter and IBM. In order to turn IBAX around the partnership sought out a new CEO who could affect the kind of changes necessary to make the company a success. As a result, IBAX hired Jeff Goodman, a MBA graduate from the University of Virginia with a...
  • Non Target Customer The Treatment
    653 words
    In any market, there are different kinds of customers. They are Core Customers, At-Risk Customers, Non-profit Customers and Spinners. Many a times you find a number of companies that treat customers like kings. A famous example is that of Nordstrom store accepting a set of tire chain from someone who claimed to have bought it from there even though they do not sell tire chains. What most of us do not realize is that these customers who receive such royal treatment are not the Non-profit Customer...
  • Employees Through The Use Of Video Cameras
    1,586 words
    Should companies be allowed to use hidden cameras and other secret devices to monitor employees at work? This question is a big issue for companies today. Companies wish to protect their assets from employee theft and also assure themselves that employees are working; , not wasting valuable company time. Companies are also videotaping employees to prove that, in some cases, employees were not injured at work, which would save them thousands of dollars in workers compensation cases. Some companie...

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