Customer Service essay topics

You are welcome to search the collection of free essays and research papers. Thousands of coursework topics are available. Buy unique, original custom papers from our essay writing service.

98 results found, view free essays on page:

  • Twenty Seven Percent Of Our Banking Customers
    1,219 words
    In March 1852 Henry Wells and William Fargo founded Wells, Fargo & Co. to serve the West. The new company offered banking (buying gold, and selling paper bank drafts as good as gold) - and express (rapid delivery of the gold and anything else valuable). Wells Fargo opened for business in the gold rush port of San Francisco, and soon Wells Fargo's agents opened offices in the other new cities and mining camps of the West. In the boom and bust economy of the 1850's, Wells Fargo earned a reputation...
  • Quality Atmosphere Service To Our Customers
    494 words
    In our business world we have to provide quality atmosphere service to our customers. The purpose for this introduction is to explain how we treat our internal and external customers in order to provide satisfaction. The base of this executive summary will be on where we work at with our current employer or former. The information collected for this executive summary will be on my last employer. My former employer was Eppies Restaurant. Mainly this small business was in Madera California. Now th...
  • Value Delivery Network For The Airline Industry
    619 words
    Value Delivery Network A value delivery network allows many companies to create customer value that cannot be created by use of the company's own value chain. A "Value delivery network", is made up of the company, suppliers, distributors, and ultimately the customers who partner with each other to improve the performance of the entire system (Armstrong et al. 52). This type of system interests me because I have always been curious as to what path a product or service must take in order to be con...
  • Customer Care Within Business Organizations
    581 words
    Following the article in the Standard Newspaper dated 8/07/1998 on "Customer Care Improvement by Robert L Fousler (MD) Consultant's for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations. Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. It is impor...
  • Fourth Column Self Service Hot Meal
    1,427 words
    Jewel WinklerDSCI 6613 MW 2: 00-3: 15 Executive Summary I recommend that we decrease the average service times for all food stations as well as reduce the minimum service time for the interactive cooking station and increase the inter-arrival time. We can implement this by offering specials a half hour to an hour before the rush period begins, have enough precooked meals available to accommodate the rush and precook the ingredients for the interactive station. We can also have the manager step i...
  • Customer Web Portal
    765 words
    The Problem with the Existing Architecture: The company has multiple standalone computing solutions and applications which it acquired through the purchase of provider companies. These systems are not fully integrated and are not compatible. They do not share data in real time making communication, access, and interoperability difficult. The current system does not provide a well designed and unified solution for customers. The different provider companies that XYZCorp has acquired currently hav...
  • Customer Relations And Interpersonal Skills
    535 words
    In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, knowledge of different people and cultures, knowledge of where services and products...
  • Services Marketing The Marketing Of Intangible Products
    1,587 words
    Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased, and cannot be owned since is quickly perishes. A person could go to a caf'e one day and have excellent service, and then return the next day and have a poor experience. So often marketers talk about the n...
  • Management And Other Employees Motivation
    1,789 words
    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees' motivation. The working environment also affects both management and other employees' motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energi...
  • Superior Service To The Customers
    721 words
    Silk & Soft Srl is a family-owned company whose field of activity is the catalog retail sales of silk textures including a home delivery service. Since it was found, in 2002, the company succeeded to form a network of devoted customers by constantly sending its product catalogues directly through mail and also offering highly qualitative materials imported mainly from Asian countries (China, India, Malaysia etc. ). During the first year, the business has proved to be quite profitable because of ...
  • Management Aspects Of The United Parcel Service
    1,636 words
    "United Parcel Service: Basic management structure". The United Parcel Service known also as the "Brown Giant" is the powerhouse in the air delivery, freight and parcel service industry. The United Parcel Service is based in Atlanta and is the world's largest package-delivery firm. UPS delivers more than 3 billion parcels and documents per year. United Parcel Service operates 150,000 vehicles and 575 airplanes and is the dominating force in the United States ground delivery market. UPS is announ...
  • Customer Service Every Problem
    756 words
    THESIS SENTENCE A customer driven organization with detailed customer relations can result in optimal effectiveness and efficiency in the workplace. FORMAL OUTLINE I. Maintaining an effective environment through a customer driven organization. Empowerment - the ability to help people use their powers and truest potentials to extend themselves, rather than restricting themselves. 1. Involvement of the employees Staff Development via in-house training a. Technical - train in the specifics of a par...
  • Customers To The Just Sleeping Inn Chain
    422 words
    Diversification plans for Just Sleeping Inn Related Diversification In an effort to create a competitive advantage over other hotel chains, and give our customers greater service, Just sleeping Inn will expand our hotel chain to include a car rental service at all of our locations. Through several years of surveying customers and other demographics we have found that offering rental car service at the hotel instead of at the airport would greatly increase the satisfaction of our customers. With ...
  • Customer Service Transaction Model
    2,106 words
    INTRODUCTION How can 130 acres of resort "nestle" anywhere, especially in the heart of a thriving metropolis known as "The Valley of the Sun" Yet, through the combination of landscaping and architecture, this slice of desert heaven does seem to discreetly nestle against Camelback Mountain, its sandstone terraces barely discernible. Even in the heart of Arizona's Sonoran desert, the well manicured landscaping is lush and mature, accented with a scenic cactus garden boasting 350 varieties of bloom...
  • Richer Sounds Customers
    2,579 words
    Customer service is the amount to how a business satisfies its customer's needs. Customer service consists of offering fair prices, products etc. clear information, efficiency within the business, responding to enquiries and many more. There are two types of customers; they are internal and external customers. Internal customers help the business to supply high quality products to their outside customers. External customers are the buyers of the goods and services for their own use. Richer sound...
  • Customer Service And Return Policies
    2,951 words
    BACKGROUND Introduction The purpose of this paper is to determine how customer service and return policies in the retail industry, primarily WAL-MART, can be improved. It has been thought for many years now that outstanding customer service and liberal return policies satisfy the average retail consumer. The more convenient their shopping experience is the more apt they are to return to the store. This is thought to be very much the same with return policies. The more liberal the return policy i...
  • Friendly And Fast Services To Their Customers
    1,075 words
    Marketing concept is considered a simple and intuitively appealing philosophy. It is one of the best concepts in the marketing management philosophy. The marketing management concept holds that achieving organizational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than do competitors (Kotler & Armstrong, 1999, pg 14). This concept is based on the understanding that a sale does not depend on an aggressi...
  • Type And Quality Of Service Offering
    2,636 words
    Table of Contents 1.0 INTRODUCTION 2 2.0 SERVICES 2 3.0 SERVICESCAPE DEFINED 3 4.0 ROLE OF SERVICESCAPE 4 5.0 PERCEIVED RISK 5 6.0 BRANDING 5 7.0 ATMOSPHERICS 7 7.1 AMBIENT CONDITIONS 8 7.2 SPACE AND FUNCTION CONDITIONS 8 7.3 SIGNS, SYMBOLS AND ARTEFACTS 8 8.0 BEHAVIOUR 9 9.0 CONCLUSION 10 LIST OF REFERENCES 11 ONLINE JOURNALS 11 ONLINE SOURCES 12 TEXTS 12 LECTURE CONTENT 13 APPENDICES 14 APPENDIX 3.0: AN EXPANDED MARKETING MIX FOR SERVICES 14 APPENDIX 3.1: PERCEIVED RISK 15 APPENDIX 5.0: AN EXA...
  • Adsl Service In Area
    1,319 words
    RECOMMENDED ACTIONS / PROPOSALS Customer unable to receive ADSL service in area. The problem that many customers are unable to receive ADSL service is a huge problem, which can result in the loss of millions of dollars and even lawsuits by customers not being able to receive service. As of today, Bellsouth can only provide service to about 59% of customers that request ADSL service; this is by far a very low percentage for a product offering. Due to such low percentile, we suggest that Bellsouth...
  • Focus On Sales And Customer Service
    2,371 words
    What is CRM? CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. After all, good customer relationships are at the heart of business success. CRM is a comprehensive approach which provides seamless integration of every area of business that touches the customer - namely marketing, sales, customer service and field support-through the integration of people, process and techn...

98 results found, view free essays on page: