Customer Service essay topics

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  • Dell Needs
    366 words
    Where are we going Dell is currently migrating to new technology. They have opened new facilities in Europe and North America to help customers and independent software providers with next generation Internet technologies. They also are gaining rapid experience and know-how into applying the rules of business. Dell has created value chain. dell. com, which provides suppliers with secure access into Dell's operations. They have also secured deals with BellSouth DSL and Samsung which will be made ...
  • Aol Services
    466 words
    Situation Analysis Company background Founded in 1980's was known as Control Video Corporation Could not meet competition from Apple II and Commodore 64, thus it was reorganize to form Quantum Computer services Persuade Tandy corporation and Apple to develop an on-line service, but Apple withdrew at the last minute and left Quantum Computer service to stand alone Innovative market strategy to corner the market through flooding the countryside with diskettes containing America Online software Thu...
  • 2004 Just After The Store
    1,310 words
    White Marsh Electronics, Inc. 1000 Bel Air Rd. White Marsh, MD 21236 April 1st, 2004 John Leonard 1313 Wake Forest Way Baltimore, MD 21234 Dear Mr. Leonard: This letter is to inform you that because of numerous offenses against the company's rules and regulations we are terminating your employment with us effective immediately. This letter will spell out all documented occasions with times and dates in which these offenses have occurred. Upon starting with this company, you were given the bylaws...
  • Project The Brand Image O Vodafone
    939 words
    Vodafone is the world's largest mobile telecommunications community, employing over 65,000 staff and with over 130 million customers. The business operates in 26 countries worldwide. Vodafone is a public limited company with listings on the London and New York stock exchanges. Global recognition of the Vodafone brand is growing as the company rolls out its identity into new markets. However, it retains local names and imagery in markets where this is essential to maintaining the trust of custome...
  • X's Customer Service
    5,412 words
    I. Introduction The worldwide network of computers, called 'Internet', provides opportunities for a company to do business in cyberspace. Organisations find it more and more important to represent them on the Internet to get more customers, to increase the public's awareness of the companies and their products, and to sell more of their products. However, corporate leaders are finding it difficult to keep up with fast-moving markets and the customer conditions that are the hallmark of the Intern...
  • Soup Nazi
    730 words
    Tiffani HallSocy 230 Essay #1 February 28, 2005 Introduction The Soup Nazi is a very famous episode of Seinfeld. This show is centered on a new soup stand that is owned by a gentleman who is not very conventional. He demands that his customers order their soup in a certain way and if you do not do it correctly he screams, "No soup for you!" Explanation of Deviance This violates the social prescriptive norm of "the customer is always right". The role of the person giving the service versus the pe...
  • Commitment And Stronger Customer Service Levels
    1,426 words
    According to International Data Corporation more that ten million people are purchasing goods and services online in the United States alone. E-commerce allows people to exchange goods and services immediately and with no barriers of time or distance. E-commerce is a business growing at an exceptional rate. E-commerce at its simplest form is a goal to improve the way business is conducted, through technology. This technology includes marketing and online sales. There is a huge demand for e-comme...
  • Outsourcing Of Their Customer Service Labor
    2,975 words
    INTRODUCTION Clarendon Street Consultants (CSC) is a long-standing consulting firm based in Chicago. With a history of operations spanning more than forty years, our firm has established a faithful client base, which it serves through five privately-owned offices. The firm has recently been confronted with the controversial issue of outsourcing American jobs. Proponents of the measures claim that the outsourcing of labor is beneficial for Americans in terms of cost savings for corporations and t...
  • Leading Retail Carpet Distributors In Greece
    659 words
    INTRODUCTION Domoral A.E. is a carpet dealer with stores in Thessaloniki and Athens. Eleftherios Eleftheriades founded the company in 1922 when he moved his family and business from Asia Minor to Thessaloniki. At that time Mr. Eleftheriades brought over 100 looms with him and set up a carpet factory. The carpets were sold primarily wholesale to clients in North America and Northern Europe. The export business flourished until the early 1980's when inflation and inappropriate government fiscal po...
  • Information Technology And Quality Customer Service
    642 words
    Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local c...
  • Fedex Com And Ups Com
    599 words
    FedEx Corp. is the premier global provider of transportation, e-commerce and supply chain management services. With annual revenues of about $20 billion, The company offers integrated business solutions through a network of subsidiaries operating independently, including FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, a leading provider of regional less-than-truckload...
  • Bloomingdale International Customer Service
    1,184 words
    Bloomingdale International Customer Service "AT BLOOMINGDALE'S, WE " RE ALWAYS AT YOUR SERVICE" Bloomingdale's is successful because they have positioned themselves in the retailing market, by offering unique merchandise from around the world, targeting a affluent, educated group of patrons aged between 35-55 years, and focusing on "Customer Service". This marketing strategy has been the back bone of their success. Advertisement campaigns of Bloomingdale's has portrayed the focus of "Customer Se...
  • Aol Offerings
    875 words
    America Online Christina Flynn Principles of Marketing February 26, 2002 Mission Statement 'To become the world's most respected and valued company by connecting, informing and entertaining people everywhere in innovative ways that will enrich their lives. ' Introduction America On-line (AOL), the largest commercial on-line service provider in the US, has been presented with a daunting task. Remaining a viable competitor in an increasingly crowded, fast- changing and competitive market... Consum...
  • Customer For The Problem O Netflix
    1,518 words
    S.W.O.T. Analysis Strengths: o Netflix provides a subscription-style e-commerce service. Over 95% of customers pay at least $17.99 a month which includes unlimited rentals with up to three titles at a time. A comparably low monthly fee, allows Netflix to lead market share of online DVD rentals while competing with traditional brick and mortar rental stores. Meanwhile, Netflix might keep the customers who try the service and happy with it continue paying the monthly fee. Therefore, Netflix has fe...
  • Tangibility Of A Service Product
    1,919 words
    ANALYZING PRODUCT LEVELS AND THEIR TANGIBILITY Prepared By Sanjeev RatnapalaPCM 2 / 2004 / 0104 SBS Colombo October 2004 Preliminary Certificate In Marketing SIR LANKA INSTITUTE OF MARKETING Table Of Content. 1. Executive Summary. 52. Introduction To The 5 Selected Products. 53. Analyzing The Levels Of The Products. 6-114. Product Tangibility Analysis For The Selected Products. 11-145. Recommendations To Improve The Tangibility Of The 15 Selected Service Product. 6. Conclusion. 157. List Of Refe...
  • Their Employees And Customer Service Value
    1,254 words
    The nature of a business is often expressed in terms of its Mission which indicates the purposes of the business, for example, to design, develop, manufacture and market specific product lines for sale on the basis of certain features to meet the identified needs of specified customer groups via certain distribution channels in particular geographic areas. The primary goal of any business is to increase stakeholder value. The most important stakeholders are shareholders who own the business, emp...
  • Southwest Airline's Low Cost Strategy
    1,973 words
    TABLE OF CONTENTS Page Introduction... 2 Discussion... 4 Conclusion... 17 References... 17 Appendix... 18 INTRODUCTION In this millennium, business organizations are continuously facing multitude of competition. Companies must deal with challenges such as how best to approach their rivals, rapid technological change, the emergence of new industries and serving their customers. Thus, to survive and succeed in this millennium, the need to build and sustain competitive advantage will be greater tha...
  • Family Support Operation
    4,602 words
    I had little knowledge of operations management prior to this course, I think I had perceived it as something exclusive to manufacturing and industry. I linked it purely to oily machine shops and large, noisy machines producing goods. I discover that the principles and techniques of operations management apply equally to the effective running of services and although not there yet it is my intention to use this assignment to help me to develop a well managed, organised and planned work environme...
  • Values Statement Southwest Airlines
    1,707 words
    Southwest Airlines The original vision of Herb Kelleher has helped to make Southwest Airlines profitable for over 32 years now. As the company moves forward, they will need to find innovative new ways to retain and increase their customer base, and remain competitive. This paper will discuss the concepts that have made Southwest unique from the start; and how the company can continue to increase their successes through a new strategic plan that follows their original mission, but enhances the se...
  • Appropriate Database Administrator For Service
    680 words
    Abstract Shortly after Synergy Telecom Inc. and Connect Plus merged, they underwent a drastic change not only financially, but also externally with their current customers in various aspects of their structure. A need to implement a common system was absolutely necessary to provide better service to the customer. Now that the new database solution is in place, it must be supported in the production environment Synergy and Connect Plus System Support Synergy Telecom Inc., an Integrated Service Pr...

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